Longhorn Steakhouse

This is probably the best run restaurant in the area definitely the BEST SERVICE AROUND the staff was so willing to help answer questions and seemed like they where having fun. My family and I where coming in to the restaurant to see if they where still open. Jack the new guy was walking out after his shift and so definitely “off the clock” was willing to answer all questions even walked back in to find out answers to things he wasn’t sure about. The food at longhorn is always good but the service made the experience Amazing. Brittany the lady that took our order was super sweet and helpful as well I can’t rave enough about this location!!! Definitely worth going

Excellent job from LongHorn in Burlington! I asked for my Flo’s filet medium well. It came out well done but I found it was still delicious! The waiter Billy (William) is a really great waiter. Billy was professional, respectful and nice! I liked Billy! Billy, I hope your business takes off and you can be your own boss really soon! Best wishes! There was an issue with an electronic gift card I was sent by LongHorn Guest Relations. For some reason, the card wouldn’t work. They couldn’t pull up the cards use history or anything about the card! Brandon, the manager, did a great job handling the situation. He added a discount equal to the amount of the gift card along with another discount because my steak was cooked incorrectly.

Really deserves to be rated 4.5 stars. It was my wife's birthday so she wanted a steak. Has been awhile since we had eaten at LongHorn Steakhouse so that was our choice of places. As we all know these chain steakhouse's are pretty good but this one is above the others. Seated very quickly for a Friday night the server was very good. Brought out our tea and bread which is a meal itself but not this meal. We were brought our Salad which was very fresh and crisp could have been cut up in smaller pieces but it was fine. Our steaks were ordered without any seasonings I prefer to taste the meat which was cooked to order juicy with great flavor. I had the N.Y. Strip brought about half home. All in all great service, very good and tasty food and drink. WILL make a return visit soon to verify if this was the way it always is. The Manager came by and asked if all was well which you do not witness every place anymore.

Apparently Longhorn is now using a lower grade of beef. The filet was tough. The porterhouse was below par also. They did comp us one meal, but not the enjoyable meal we remember. The chocolate stampede is about half the size it use to be. I'd rather pay a few dollars more for a good meal, but like everyone else, they rather hold prices down at expense of quality. Sad as this was my last favorite restaurant.

Our waitress was friendly but the wait was over an hour even doing call ahead seating an hour before that. My order was wrong and when I finally got the right food my steak was over cooked. My nephew's burgers was extremely under cooked, they could not eat them they were raw. I understand Covid has made thing difficult but the quality has unfortunately gone down here.