Tim Hortons

There is no communication between the employees. 2 doordash orders came in and an employee cleared them off and walked away. Never put them in nor communicated to anyone that they were there. 1 customer was waiting 10 minutes before I walked in and 10 minutes after. 1 walked in after me and was still waiting when I left. Person taking my order was very slow at the register and I had trouble understanding him. I paid for a hot large coffee and got a cold medium. Waited 15 minutes for a breakfast burrito I couldn't eat because the hash brown was like a rock. And the burrito was very loosely wrapped.

One of the worst stores. I hear things about this store. My kids and I stopped on the way home. The girl on the speaker was very rude! The same girl was just as rude to her coworker. My daughters drink was not stirred and her ice coffee was bitter. Easy fix we stirred the coffee to get the bitter taste gone! We won’t be returning!

Ordered a 40 pack of Timbits for my coworkers. They somehow managed to fit all of them into a 20 pack carton. The lady apologized for ripping the box. I can sadly say that flat and smashed timbits do not taste the same. I assume you guys were out of 40pk boxes. Apparently nobody in there thought to use two 20pk boxes. Zero stars. Take more pride in your work.

I didn't get my credit card back after my purchase.(honest mistake) I called first thing in the AM and a nice gentleman offered to get my message to the supervisor and have her call me after 9 AM. She did call me back and left me a message. I went there after work and she safely returned my card to me. She also offered me a coffee/muffin. What I loved most , was how calm she was, (Professional) listened to my concerns and was genuinely apologetic.. skills missing in today's economy..great customer service.. Thanks for making me believe in kindness again.