Sonic Drive-in

Was in line waiting to order at the speaker when a tall girl, looked like a manager since she was in all black with a hat yelled at us to pull up. We figured the speaker was down. Got to the window, waited 10 minutes and no one came to take our order. We then thought that maybe the manager meant pull up to a car hop stall unit and order there. We were wrong again. We then waited another 12 minutes here with the button blinking and still no one took our order. By this time the drive through was moving along and we were the only ones who didn’t get our order taken much less anyone acknowledge that we were there. So, we jumped on 35 and headed to the Kyle location where we were promptly greeted and had our order taken with wonderful service. I get it, it was a busy time… but several employees made eye contact and no one took the time to say “hey, be right with you” and when other cars started getting help this was our breaking point

I ordered off Door Dash and had a issue with Sonic not seeing our order in the system. Door Dash app stated the order was confirmed by Sonic. The GM Journey worked with the Dasher and both the GM and Door Dasher Darin made sure we was able to get our order fresh. I don't know where the issue was in the system but I'm glad they took the time to get my order.

Got my favorites but they weren't fresh. Old, overcooked tater tots, and soft corn dogs but the French toast sticks were decent. The girl with the colored hair who brought out my food was really nice and put a smile on my face so I wish I had cash to tip her. You know Sonic advertises tipping the car hops but I don't think there's an option to tip after paying with a card...

This is twice that I’ve driven up and ordered! Service is slow and when I asked for ketchup, Guy on speaker said they had run out of it!! What manager lets that happen?? So I ask for BBQ sauce…which none is brought to my car. There were no napkins brought out, either! This is crazy!! This location sits right off of I 35 and it should be operating more efficiently!!

I told them that their bathroom toilet was clogged and over flowing and if they could have someone come clean it cause I really had to go. They told me they couldn't cause they were too busy so I left. If they can't take time to clean the bathroom then imagine how disgusting the store might be and how often they don't clean anything else

We waited for 15 minutes in the drive through, with zero communication from staff, restaurant was open but apparently they were incapable of telling us and others that they were no longer taking orders through the drive thru. Even if understaffed there is no excuse for not communicating with your customers.