Braum's

I have been a Braum's customer for all my life. I will think twice going to Braum's after getting a nasty biscuit and gravy. I NEVER ASKED for A SHREDDED PATTY along with my biscuit and gravy. This is the first time I've gotten one like this with the sausages on top rather than mixed in with the gravy.

This was the worst experience we have ever had at any restaurant. We stood in line to get ice cream for 40 minutes, then we waited 10 more minutes while they forgot our order and filled others that were behind us. Our daughter ordered dinner and ice cream for herself and 3 children and received it, ate it, and were still waiting for us before we got served. The young lady behind the counter was too busy talking to her friends and other workers ignoring a line of customers including us. There were 2 people we could see in the kitchen just washing trays. Finally an older gentleman saw that we had not had our order filled and apologized, asked for our receipt, then got our ice cream. He said he was supposed to have left 2 hours earlier. If this had been the only experience we ever had with Brahms we would never go back.

The last few times I’ve gone to this location they have always got my order wrong every single time. I ask for a burger with no cheese. I usually say plain dry no cheese. I don’t understand what is so hard not to understand burger plain no cheese. When I go to the window there’s always a new face so I assume this location has a high turnover. I understand theres a rush sometimes but even when theres no rush they get my order wrong. Other locations do get my order right. I just don’t understand what is so hard to give a plain burger. I feel like I explain my order specifically and politely every time but this specific location just cannot comprehend a simple demand. This is unacceptable. And the problem is repetitive.