Dunkin'

The coffees weren't mixed so there was syrup and sugar in a pool at the bottom, they got the order wrong 3 times, they didn't have much donuts so I ordered the 2 Boston Kreme they had left and the few munchkins they had. I was charged for 4 coffees instead of 3, and for 2 donuts that weren't even in the bag with the 5 munchkins. Weekend afternoon shift need training. Rosa who always worked in the morning was and forever will be the best coffee slingin gal alive. And she's a sweetheart to boot!

Unlike many Dunkin locations this one did not burn the espresso in my macchiato this morning so my drink was delicious this morning which I was happy about. My only complaint is that they mislabeled my coffee as original when it should have been decaf, so I had to go back around and wait in the line all over again to tell them of the error and get a replacement but when we finally got to the window the girl said she definitely made it decaf it was just mislabeled on the cup... So it was a big waste of time for (hopefully) nothing, but I'm not even sure I trust that it's decaf... So that was really frustrating. Please take better care to properly label drinks because people like me who need to avoid caffeine really depend on that label being accurate!

I understand there are covid protocols. But I always see WORKERS & customers without masks, I've seen homeless people hanging out charging phones without masks. I decide to eat my sandwich since I'm going to work and it's freezing outside. I'm told "you aren't allowed to eat here" okay... but you're allowing people to not wear masks. If you're going to enforce rules make sure you enforce everything across the board

I go here daily. Normally I have great service. Most of the staff know me. Today I don't know if it was due to new employees or what, but every thing I asked for I was told we don't have it or we don't carry that at our store anymore. I asked for a refresher with coconut milk and was told we don't make that anymore. I bought one 2 days ago. the lady seemed annoyed because I asked since when?. The morning and mid shift staff are great. Just not sure about the afternoon staff. I will still go here because it is part of my daily routine. I'll just make sure to go early.