Dunkin'

I love going to this Dunkin. I was looking for a quiet place to take my lunch break and this was the spot. I love their new sandwich that they have on the menu: "Pesto Tomato Grilled Cheese" so good! I loved this place so much that I went there everyday that I was working in the area. This Dunkin's is spotless and the team that works their are friendly and professional! They even offered to have my lunch ready before I got there. How nice is that?

I ordered on the go requesting less ice. And they literally filled my cup to the brim with ice. I had about maybe 4 ounces of actual latte in my cup. I tried to request a new one but they were extremely dismissive. I thought I ordered a donut with it, but I didn't (my bad) when I asked they said I needed to go through the drive thru again and walked away. There was nobody behind in line behind me. I understand that we're in the midst of a pandemic, but that doesn't excuse poor customer service.

Ordered small hot coffee which was almost white, too much cream. I asked girl to pour more black coffee and she did, no problems. I thought I also ordered plain bagel with my coffee, but maybe I didn't, may I said croissant, I don't know. Gave croissant back, said sorry and that I wasn't trying to be rude and person who,brought bagel to me , seemed to be the manager, she was so darn rude as she quickly gave me bag and said have a nice day really harsh and walked away, I guess that's the type of customer service she trains and encourages her employees to follow. Unbelievable!

I usually go to this Dunks on my way to school everyday for an iced tea, and I usually don't have any problems; however, yesterday I went and ordered my usual order and come to find a ginormous ant at the bottom of my drink. I did not notice the ant until I drove away, but went to another location and they made me a complimentary one. It was the most disgusting thing I have ever experienced when ordering a drink from there. I will never go back to that location again and the employees need to pay more attention for these types of things. *****After I posted this review, I gave feedback to Dunkin’ directly and they immediately reached out to me regarding the situation and the franchise owner compensated me with a gift card for my troubles. Although they resolved this problem, I have not gone back to this specific location and check ever drink for foreign objects*****