Cold Stone Creamery

First time customer. Ordered a quart online, waited the 15 min to pick up, show up and there’s customers being served in line. As soon as I walk in the worker says that they have to refund me that they’re out of ice cream.. odd maybe I should’ve received s call to not waste my time coming. No problem. We wait. 30 minutes later after the customers who were being served were gone and a 10 min conversation with “the boss” I again get told me order has now been refunded. I get an email confirming so. Then I get an “I apologize” meanwhile he’s on the phone saying he has ice cream in the back freezer but it would take too long yada. Not to mention during this there’s an associate in training sitting there watching this all go down and doing nothing besides commenting on my sweatshirt and telling me what it should say instead and on again about hes going to work here. Good for you buddy. First and last time customer. Do better.

I had ordered a birthday cake online from this location earlier in the week and scheduled to pick up the cake in the evening. When I arrived to pick up my order, the girl behind the counter asked for my name and then said, "We don't have any orders under your name." I told her I had already paid for the cake online. She then went to the freezer on the other side of the store and pulled out a birthday cake and proceeded to put it in a bag. I informed her that there was supposed to be writing on the cake (a happy birthday message), and she said, "There is no one here to write on the cake." I explained that I paid for the cake to be written on and it was for a birthday party that evening. She just repeated herself again - no apology, and the other girl next to her started giggling. The workers here obviously didn't even process my order and don't care about providing quality customer service. Won't be returning there again.

Been craving cold stone for awhile now but didn't realize there was one here. My husband had never had cold stone so I was excited to bring him. The ice cream was all soupy like their freezer wasn't on high enough. Super disappointed. My ice cream was literally all melted and there was barely anything mixed into it. Such a bad experience. Will not be returning to this location.

There was only one person working Sunday night - 1/23/2022. He was doing an amazing job with a packed line. He kept apologizing profusely. He was doing an amazing job under the circumstances. I know the worker shortage is hurting everyone and he was doing wonderful! Great job!!!! You are a great person.