Subway

The sandwich was good. The service was barely acceptable. I was in the drive thru lane and it appeared that inside customers were more important. Even when the employee was able to help me it was like her attention was elsewhere. I haven't been to this store, or any Subway for nearly two years and it maybe two more years, if ever, before I return.

I would have to say 90% of the time, I am happy with this Subway, I order veggie sandwiches through Subway all of the time, and although I'm not unhappy with this particular subway located on fairgrounds road in Bremerton, I'm a bit disappointed. A few months ago, I discovered this particular Subway has a drive-thru, and I was ecstatic! I could not believe that all of these years have gone by with me driving the 303 and not knowing that, I know, it isn't like I discovered the eighth wonder of the world, but It was bound to make my life a little easier sometimes, especially since I eat Subway three, sometimes four times a week, at various locations. There are pros and cons about this Subway, and the most obvious pro is that you can drive through and never have to get out of your car. The con part is, waiting in line, sometimes for quite a while, and you never get to see your sandwich made, your long gone before you realize they have given you the wrong bread, or put cheese on when you ask for no cheese, or the bread was tough, in fact so tough, you chew and chew and realize that it has taken you longer trying to eat this sandwich than it probably took them to make it, which is what happened yesterday. The sandwich looked delightful and had almost everything I asked for, minus the Subway herb and garlic oil that I wanted, and the odd textured of the herb and cheese bread, that was a let down; none-the-less I ended up tossing all of my bread to our flying friends, the crows, and seagulls. Quality control is an important factor in any business, this will not stop me from eating at this Subway in the near future, but I am hoping that when the sandwiches are made people pay little bit more attention to the details, I understand accidents do happen, and I have also heard that sometimes only one person is taking and making the orders, which is not a smart idea especially during lunch hour, but remember, it is impossible for people in the drive thru to scrutinize how their sandwich is made, which then can lead to disappointed customers and mediocre or even bad reviews. So, will I be back, yes, there has been plenty of times I have had incredible sandwiches from this Subway, and the staff at this Subway have always been pleasant and friendly, no complaints there! This Subway is located at 1554 NE Fairgrounds Rd, Bremerton WA, right off the 303, Subway's drive through is directly behind Burger Kings drive through. During the lunch hours, the area can get fairly congested with Burger Kings drive through located directly in front of Subways drive through. Remember- Spend, Eat and Enjoy local, jobs are depending on it !!!!

You guys, once again, should really get people working at this place, who actually work, the problem seems to be the children you hire. Yesterday there were two little kids flirting with each other, messing around, leaving the other employee alone in the front area while they played and God knows what else they did, Don't know how long they fooled around for, didn't stick around for much longer, but that is a work area, where people are buying food, we don't wanna see little girls flirting with little boys and they definitely shouldn't be playing around while there's one person who is up front LOL tell you kids to be lovey dovey off the clock. This isn't the first time I've gone in & there were children messing around. Usually I get attitude, but the gentlemen who actually served me, not the kids playing, was super respectful.

Walk in to get dinner I noticed that there were 3 guys in there behind the counter and the 1st 2 guys had their mask on all the way the 3rd guy did not he had it under his chin. Later to find out he was the manager poor excuses a manager you ask us to wear a mask but they can choose to wear a mask or they choose to wear it under their chin is allowed????? I approached the manager asked him to put his mask up he put it up he said sorry my bad and I said it's not my bad it's responsibility on your part to keep your mask up. you right front food being served to us I feel he was rude to me later as I'm ordering my food he proceeded to walk back-and-forth with his mask down. He explain to me hes mask kept falling I said then get a different mask. He preceded to argue with me. Covid-19 Restrictions guess doesn't apply to him??? I thought we were still in it??? Literally says on the door mask up so I think that should apply to all employees including the frequent manager. MASK UP!

The staff is always incredibly friendly and helpful. Specifically, the assistant manager has always gone above and beyond to make our experience top notch. I am not sure what his name is, but he always seems to be there when we go. He is knowledgeable, personable, and does absolutely anything he can to ensure customers have a great experience. He literally goes above and beyond. Oh, and the sandwiches are the best in the area that subway has to offer due to the staff. Skip the Walmart location and go here!!

I needed 15 footlong sandwiches for an event that I had totally forgot to order 24hours prior to needing them! I went into the Fairgrounds store 7 hours ahead of the event and pleased with the super sweet young lady behind the counter. She said no problem I'll have them ready for you! I went back to pick up the order, it was complete, with a bag of condiments, containers of fresh veggies and cheese! She even helped me with small bill change we needed to get the event rolling! MANAGEMENT: please give this employee a big shout out for excellent customer service! (Saturday 3/7/2020 between the hours of 9 am to 4 pm)