7-eleven

Not only is this 7-eleven location the worst I have ever been to, but after having a horrible experience with the manager/worker, I contacted 7-eleven to make a formal complaint on the matter. Do you think after 48 hours, which they said they would reach out to me, they made any attempts to resolve the issue? I was harassed, lied to and offered no assistance at that location. When I explained this via 7-eleven's feedback portal, nothing happened. It is sad that businesses believe they will get loyalty when they treat those who shop in their stores so poorly. After using up all my points, I will not ever associate with 7-eleven. As it stands, they shall never get my business. All I wanted was to speak with someone, but that was too much of an ask. The pictures below was all the response I got. An opportunity to leave feedback after they "resolved" the issue. Edit: If you cared to notice, the images I provided was me giving my feedback. Check your logs, I will no longer extend any more effort to engage a business that doesn't care about customer relations.

Idk if it's a culture thing or what, but the Pakistanis that run the store think that anytime someone needs to exchange an item that is defective(i bought a Black n Mild cigar from them and discovered that bugs had gotten inside the wrapper somehow and went back in immediately to show the clerk and get another. They told me that I must've put the bugs inside because "they don't have pests" and they refused to exchange it despite having just purchased it.. and only costing .79c and having the receipt. Then, a year later, i bought a phone charger that was bad. Same thing happened, despite having the original packaging AND the receipt. I just wanted to exchange it but this time, the clerk loudly proclaimed that i was a scammer and told me to leave his store and cited the black n Mild that i had tried to exchange a year prior... no joke.) The other workers are always helpful and kind, but the Pakistanis think everyone is "up to no good" ... so i don't know if in their country exchanging a defective product or being expected to honor their own offers/ policies isn't something they do or if they just think that everyone is out to rip them off. But they'd rather lose customers by refusing to make something right(even if it's replacing something that cost less than a dollar... it's the principal of it all.... you just sold a product that wasn't what it was supposed to be/do.... but you refuse to make it right... why?) And then on top of it all, the clerks insult you and call YOU the scammer... because you expected what you purchased would be good & if not, you expec them replace it... sounds like theyre the scammers. Keep driving... this store isn't worth the trouble... unless you like being ripped off and insulted publicly.

I went into grab two sprites (from their soda machine.) and I ended up taking home two cups of carbonated water, now since the price was so low I wasn’t that irritated, however when I called them to just give them notice about the flavorless machine they just replied saying, “okay” and directly hung up on me. What amazing customer service if I do say so myself.