Einstein Bros. Bagels

I ordered the $7 bagel box this morning with 2 cream cheese shmears for $12. The employee behind the counter was training but was super awesome!!! I do have one issue with the quality of bagels I received. After bringing them home and while transferring them into some ziploc baggies. I noticed that the cinnamon raisin bagels are flat. As if they never were able to rise properly. I have received many bagels from einstein's before and have never had this issue. They are dense and not good. I ordered 3 of them because they are my boyfriend's favorite. You can tell in the picture that they are not up to the normal standard. I have them in a bag with a blueberry one for comparison of how much they did not rise. After speaking with the manager he is going to replace my bagels for me.

I havent been to an Einsteins in awhile, employee told me they dont carry cream cheeses anymore, so zero reason for me to shop at any Einstein bagels anymore. As far as this store, one of the worst desiged entrance ive ever seen, trying to find away in and park is like pulling teeth, that of course could be city's fault. Biggest issue though is no more salmon "schmear" -ie cream cheese so Einsteins will get no business from me. Employees are great, no issues there, give them a raise and bring back the salmon cream cheese.

I tried to order online and get the free iced coffee but I could not figure out how. When I just ordered bagels and showed up I asked the lady working politely if I could get the iced coffee anyways and she said no so I asked how to order it on the app and she just said “I don’t know” and turned around and ignored me. Everyone who works here is rude, always.

After waiting for 15 minutes for 2 sandwiches and a plain bagel with cream cheese we were finally handed a bag. I asked the worker if it was for Laura and he said yes. We headed home only to have to go back because the order was wrong. When we told the manager working there he told us that we grabbed the wrong bag. After informing him that we were given the bag by an employee he failed to offer any sort of apology. This was a terrible experience all around. They took forever, made an error and proceeded to blame us. I don’t know how they could have even managed to be worse.