Kilwin's

The ice cream was delicious but the waffle cones were chewy not crisp. And yes, I know the ice cream melting inside them can make them not-crisp, but I got mine on the side and broke (sorry ripped) pieces off and put them in my one scoop cup, so that's not the reason. There were cups marked "clean spoons" for customers to teach in and take a spoon, that's not hygienic at all. By the time you get the last spoon, how many fingers touched it? Hepatitis anyone? Anyway. The free chocolates were discolored (assume out of date?). The place was packed, which was great for the location's owner, and they did do a decent job getting through the crowd... Just need to address some issues that just have safety issues that you don't have to be a disgruntled employee to see. But it makes me believe that what the employee's review said, is probably true too. So might not revisit this location.

My ice cream was really tasty I got two berry pie and blueberry waffle cone. Our server / cashier didn’t seem very enthusiastic about his job. My mom did get a hair in her ice cream and she got the same flavors as me. This makes us not want to go back to Kilwins ever again. Maybe a hairnet could help with this situation in the future.

So me and my family visit Kilwins frequently. I go there specifically for their Marshmallow S'mores Ice cream...double scoop in a waffle bowl. My absolute favorite. My kids and husband usually get different things, but I stick to what I love...if they don't have it, I don't get anything at all! The staff is always nice, helpful, and welcoming. They also offer a variety of treats and chocolates. It's been a while since I bought those, but their products are mostly always great quality. I did get a waffle bowl once that was soft, chewy, and almost inedible it seem, but I was told that's because it was freshly made. I just wish I was informed before I bought it, that the quality was different... That's important!

I’m a loyal kilwin’s customer but the past two sundays I’ve been there the experience has been terrible from start to finish. The place is not as clean as it used to be, staff is rude, they don’t have waffle cones or bowls anymore even though the make them on site, short on ice cream, they even tried to serve me melted ice cream that was sitting in the sink… which I think it’s a big NO NO. Where is the owner? She and her husband used to be there sometimes and they had great managers. Now they are lacking supervision and it’s showing. Waiting in line for an hour and half and taking ten minutes to serve a scoop is not okay. Also they are not serving the full size. If you order two scoops you are actually getting one and half. Someone needs to step up or this place is going to close soon because no one wants to wait in line for more than an hour to be treated badly, not being able to get what you want or get it melted… not even exaggerating it looked like soup. Go to the Shelter Cove location or get ice cream at the store.

ATTENTION ALL KILWINS CUSTOMERS- if you’re thinking of purchasing anything from this kilwins location I would 100% recommend that you do not go on with that choice. This location is disgusting and overall unhygienic. For the people who like to enjoy a seemingly delicious milkshake from this location just know that the staff don’t clean the blenders properly nor do they use soap when they do so. If you ever wonder why when you purchase a piece of fudge the outside is extremely hard, that’s because the staff doesn’t make it a priority to wrap up the fudge over night. The store made chocolate items that lots of people enjoy have been at some point eaten over by the staff that work in the kitchen area, they don’t even take into consideration that other people have to eat these items. I hope everyone will take my warning into consideration. At the end of the day you can’t really get mad at me I’m just telling the truth, if the owner has a problem with what I’m saying then they should really talk to their staff and solve some of the problems that I have addressed in this message. ( I would post pictures but for legal reasons I won’t be doing so)

Unsanitary, and not at all friendly. I dont have the name of the lady who served us, but she was the only one wearing pink this afternoon while everyone else was wearing black. She handed my mom a cup of her ice cream, and the outside was smothered in chocolate. After she handed it to my mom, she sorta just glared at her and moved onto the next person. My mom went to find napkins, they had roughly four napkins dispensers and only two of them had barely any napkins in them. The others were empty. The pint cup that hols their spoons is disgusting. And I watched two different people while I was in line throw their sample spoons in there bc they thought it was the trash cup. I think I'll stick to the one in Hilton Head. Bluffton kilwins is the worst store I've ever been to.