Panera Bread

The service was quick (I placed in online rapid pick up order) it was ready on time. However, they left out the dessert I paid for, as well as gave me 2 butt-ends of the bread. One was only slightly smaller than a regular slice of bread and worked decently ok, the other however, was so tiny. And almost entirely crust. The sandwich didn't even stay put together because the bread was so small and terrible. Photo shows the comparison of my pinky to the size of bread.

We went to this location when they were going to be closing in 30 minutes. I think that a lot of times when you go to a restaurant that is about to close, that you tend to get food that either doesn't taste very fresh or where it's very noticeable that the restaurant is serving you the very last of the food for the day. This was not the case with this Panera location. I got half of a turkey sandwich and a bowl of their broccoli cheddar soup and everything was so fresh and hot. I initially ordered a sweet tea to drink, but they were out of it so I decided to go ahead and try the Prickly Pear Hibiscus Fresca and really liked it. Also, the employees that were there were very nice and the place was very clean.

I used to order here a lot, even ordered delivery pretty often, it was just easier than leaving the office. I have always had problems with them not reading my order. I always ask for butter for my baguette, but they didnt bring it. I didn't bring it up as an issue to them, because it's a minimal thing, and I don't like to complain - I didn'twant someone to have to drive all the way back here just for butter. I haven't ordered delivery in a while (it was pricey), but went for it today. I got a half salad half sandwich. Again, they forgot the butter for the baguette. Then I found a bug in my salad. I lost my appetite immediately. And sent an email in to tell them. About 45 minutes later, another delivery guy drops off an order for me. They did not respond to my email at all (no reply or call), but just sent another salad and baguette. (Who wants to eat more of something when they found a bug in it?). I know those things happen more often than we want to think about in a restaurant, I just did not even want it, so it was just a waste. Even more, inside the bag, they had another separate bag with about 30 butter packets. I obviously don't need that much butter for 1 baguette. I thought that was very rude. (Here, you want butter? Here's tons of butter.) I am pretty forgiving, but after not getting any response and a bag of butter shoved at me, I felt like they were just mocking me. The food isn't that good anyways, and overpriced. Bleh.

Wrong portions. We ordered online for full order of greek salad and picked it up. Came home only to find only half container was there. Working with the manager to resolve the issue. Sent pictures to the store manager asking to charge only for half salad. I will update this posting with the resolution.