Cheddar's Scratch Kitchen

My friend and I stopped at this Cheddars to eat on our way to Evansville as we love the one in Lafayette. Much to our disappointment, our experience was one of the worst we've ever had at a restaurant. When we arrived, we stood at the front desk and were not greeted for several minutes. We requested to be seated in the bar area and were told it was a 5-10 minute wait, which is fine. However, when we went to follow the hostess, she started to lead us in the opposite direction. I asked her about sitting in the bar area and she said "Oh, yeah, you can just go in there and pick a seat" My friend and I walked in and picked on of the only clear table tops in the bar area, 3-4 of the other tables were covered in food/dishes waiting to be bussed. Those same tables were still dirty when we left after eating. That is not to say they were short staffed. . . . in fact approx. 5-7 waiter/waitresses spent the majority of the time sitting at or standing around the bar chatting and texting. Waiting for a server to come, another customer had to approach the staff crowded around the bar to ask for their check. Our "server" never approached us, we were waited on by the bartender and she didn't use anything to write our order down. Both my friend and I ordered medium rare ribeye meals, nothing too complicated. The croissants were incredibly dry and burnt, the food arrived and they gave me the wrong cut of steak (t-bone instead of ribeye), both steaks were well-done as opposed to medium rare and the two sides on both plates were not in separate dishes so the steak juices were all over the sides. The broccoli casserole was dry, the carrots were undercooked. Once we were served our food, no one came to check on us again until handing us the check. And despite my friend asking for A1 sauce when the food was delivered, the bartender promptly forgot and I had to get up and get it myself. When using the restrooms, I didnt even want to sit down - They were disgusting. The women's toiletry bins were overflowing on the floor and there was trash all over the floor. One of the stalls was covered in what I hope was water and not pee - Overall, Im amazed. . . in the worst possible way. Train your staff to be more competent when it comes to food service, clean your restaurant & bathrooms, and have your chefs get retrained on how to cook a proper steak.

The food was awesome. I ordered a rib eye steak with cooked carrots and broccoli cheese casserole and it was about $17 dollars. Great deal!! They have all you can eat croissants with a honey butter that's amazing. They have seafood and sandwiches too. The restaurant is clean and the customer service was great. I would come back for sure.

I got the steak and coconut shrimp, the shrimp was absolutely delicious, the steak was good, a little tough, but good. They have plenty of choices in sides and the baked potatoes was great and the cheddar broccoli casserole was also delicious. The only reason for the 4 stars and not the 5 was the tough steak. Overall worth eating there. The staff were also very nice and accommodating.

The overall experience was GREAT! Our waitress was awesome with a great personality and kindness she showed to my friend ( client) who is shy and most of the time, just miss understood. I think I saw a smile and maybe a little bit of excitement from him, while the waitress talked to him and not around him or look at me and ask what he would like. I so wish I would have got her name. We will look for her the next time we go back! The food was hot, correct, and good.