Wawa

Dear Debbie, your night supervisor Dawn is trash. I go to this multiple times a week for the past 15 years and this was the worst. Please look at the video from about 7:50 to 8:10. We waited 20 minutes with no sandwiches coming in or out before she informed us there were no meatballs. I asked for a refund. She lost her mind. She berated me the entire time she was trying to give me a refund. She charged me twice before she was able to get that done. Then blamed me because she didn't do it right. This was the worst experience i have ever had at any place ever. Trash.

Wawa is such a great establishment. Coming from the Midwest I really enjoy having Wawa when ever I am in town or on the east coast. Every sub I get here is always fantastic, and the secret to me is they make their subs really simple which makes them taste really good. Not to many toppings that remove the simple flavors.

I got very very sick, Food poisoning, I ordered a chicken cheesesteak. I think the chicken was either old or undercooked. The store wasn’t very well stocked, lot of empty shelves and inventory totes out throughout the store. I think they were forced to serve what they had available. I wanted a cheesesteak and they were sold out. Love Wawa, eat at them 1-2 times a week all over Delaware. I was very surprised with the experience. Vomit, diarrhea, and chills.

One star is too much… Jessica B.( because she didn’t want to spell her last name ) should not be a manager at this store ! She s way too rude to be a manager !! She should not treat customers Iike she treated us !!! We love Wawa and we have never had an experience as bad as this one…ever before ! There’s always a great customer service and actually never had any issues. We had to walk out without our order after 20 min of waiting ! Ordered an iced caffe latte and after 15 min we asked how much longer it s gonna take because we already waited so long , the employee said she s making it right now. We said ok. The manager comes , says nothing , after other couple min we asked again because we got so frustrated and she said the espresso machine is not working and got all rude with us ! Only after we asked again how much more is gonna take she told us the machine is not working !!! And our older parents were waiting for us in the car all This time !!!!!! That s insane .. they should’ve told us that since the beginning and we would’ve order something else and nothing like this would’ve happen ! But they didn’t !! That’s poor customer service for a company like Wawa ! The sadest thing is that we just bought a house in ocean view , and we were so happy to have an Wawa close to us ..I don’t know if we’re ever gonna go back at that store !

I rarely complain about a place but the past couple times we’ve come here for sandwiches they’ve really messed up the order. We don’t stop here unless we’re picking up something from the deli. Tonight, my turkey “club” had no bacon, no tomato on it (that was ordered) but for some weird reason it did have sweet peppers - which I don’t like at all. My husband’s sub was smothered in mayo although he didn’t request it. We’re local but I wasn’t driving 10 minutes back to have them fix it. In the future, we will think twice before choosing to get food here and we really enjoy Wawa! More ATTENTION needs to be given to detail so people don’t feel like they’ve paid for something they didn’t enjoy.