Dunkin'

I had a horrible experience there yesterday. Dunkin is apparently not service animal friendly at all. Me and my roommate both have ESA's (emotional support animals), for bad anxiety. We have 2 cats. So we stopped at this dunkin and I went in to ask if they would allow us to bring them in being that they are ESA and we have written Dr's notes. I Do understand that they are not certified service animals so they don't have to let us so I went in to ask. I explained to the lady that they are ESA'S and wanted to make sure it was okay with them I have not had an issue at other stores before. The lady rudely told me that they don't allow service animals. I said okay and decided to go through the drive through because we didn't want to leave them in the car. They did not even check my order with me or tell me the total so when I got to the window the man gave be a disgusted look and basically threw the food at me. I gave him my card and asked the total and he ignored me and refused to look at me. I asked a second time when he gave me the receipt and again same thing. I have never been treated so rudely before. If you have a service animal of any sort I would not bother with this place.

The lady with red hair basically slid a coffee across the counter at me. The rest of the staff was great but the coffee fell and was on myself and all over the floor. She also was having a conversation about the beach until a manager asked her to make my order even though I was the only person in the store. Today she gave us items that were not ours, and gave us the wrong coffee.

The staff were rude! There was a young lady working drive thru who was vocal about people walking into the store to make purchases as a bad thing in front of me to her co-workers. The fact that none of her team mates stepped up and said it was inappropriate speaks to the workplace culture there. Absolutely unprofessional!