Friendly's

Don't expect Friendly service as an employee at this location. The hostess and our waitress were hospitable towards us and the food was fine, but the manager was horrible. The restaurant isn't large, and she sat in the front, barking orders to employees and discussing schedules and upcoming events within earshot of diners. She told one male employee that he could no longer wear the sweatshirt (I'm assuming due to seasonal uniform change) and he needed to wear his shirt with his name on it. The manager thought it appropriate to then state to the hostess, who inquired about her own shirts that employees need to "earn their shirts". Why I was privvy to all of this information regarding uniforms as a diner is a mystery to me. The hostess couldn't properly host as she was consistently ordered around in an extremely unprofessional way to bus tables. Whenever she wasn't at her post she was then told to seat people, as if she wasn't doing her job. The entire meal was uncomfortable for my family. My child couldn't focus on our table conversation due to how loud the manager was speaking in the lobby. I mean, I'm not a restaurant owner but I cannot believe this is standard practice to discuss business with your employees from the dining room.

We had the worst dining experience here last week. The service was lousy, the food cold and inedible. Our waitress ignored us. It took 2 1/2 hours for dinner and ice cream. We waited over a half hour for our waitress to come take a to go order (we told her we needed to place a to go order, and she said she "would be right back with us". We even asked the manager to send over our waitress. She yelled, through the restaurant, that table (whatever number we were) wanted us. The manager never followed up to make sure the waitress came over. And never even asked us what we needed help with. Ten (10!!!!) mins later our waitress finally came over. We placed our to go order, only to hear the manager complaining and telling at the waitress that it was too late at night to take food odrers (it was 20 till close!) Thankfully one of the other waitresses stood up for us telling the manager we waited a very long time to place the order. I wish she was our waitress! I know that many palaces are overworked and understaffed right now. We tried to be patient, but the lack of service was beyond acceptable given the fact that the two other waitresses were keeping up their tables no problem. It is also hard to be patient when your server is standing around chit chatting about other workers with the managers. She had time to talk and gossip, but not enough time to check if our food was ok, or if we needed anything? I was also very disappointed in the way the manager handled, or should I say didn't handle the situation. And to verbally complain about us ordering food, was not professional! We will not be spending our hard earned money that this location anymore!