Wingstop

If I could give zero stars I would. This is literally the worst wing stop in Bakersfield. I called and placed an order at 9:15 was told my order would be done in 18 minutes. Got there checked my order it was completely wrong had to wait 40 minutes to get it back get home and it still be WRONG. Called to complain and to receive a refund and got to deal with a teen that wanted to argue about how she didn’t make the order wrong. Lol. Don’t eat here. -10 stars they tried to tell me this is Cajun when it’s clearly atomic or some type of hot literally burning my eyes just smelling this. If this was their new Cajun they clearly could’ve stated that, but it’s not because this is what they gave me the first time and had me wait 40 minutes just to give me this same exact WRONG flavor!

I gave this wing stop location a two. One star for the service excellence that used to be here and one star for the because I know the owners themselves operate in excellence. The other three blank starts are for the customer service, professionalism and the food now. We would frequent this location as least once a week before this year however since the customer service as rapidly declined something needs to be addressed. Throughout this year I’ve called to place an order and my calls have always gone unanswered no matter the time. It got so bad one time I called was on hold and walked in the store still on hold. There were roughly 6 employees the two front cashiers on their phones a few people in the center also on and off their phones with music blasting overhead and from personal phones and a manager that later came from the back. When the girl came to the register I asked her if there was a problem with the phones and she said “we probably didn’t hear it” and I explained to her that I was on still on hold and she said “oh” a different time same thing no customers in store and I tried to order from my car so I could complete some online work while I waited and no one answered. I let the phone ring while I walked in and once again both cashiers were in their phones and I asked why no one was answering the calls. They said “oh something must be wrong with them” I said no that’s me on the phone right now, it’s ringing is there a reason no one is answering. They got the manager he apologized and stated something was wrong with the phones. Both times I paid extra for my order a certain way in which the cashier later fixed when I returned back to the store. Last night same thing. I tried calling repeatedly while my boyfriend was on the phone with me for 30 min prior to him walking in the store. ( I was supposed to call ahead and order) I asked him again if the store was busy he said no but the music is blasting and it’s like kids just messing around in here. He ordered an more than hour later our food was done. He ordered an extra 5 pc and paid for all flats which the 5 of was never added and his wings were not flats. (Not a big deal but it is when you pay for it) this location really used to be my favorite but the overall quality is just horrible now.

Picked up my order today and there was heck of oil all in the food containers, so much that it started leaking on the bag . You would’ve thought they would’ve drained the oil.I had just worked a full shift and didn’t feel like going back and then on top of that my food had feathers in it. I will not be ordering from here again.

A lady by the name of Cassandra kicked us out of the back room while eating my meal with my daughter. And there was no sign that it was employees only area. After a nice guy said it was okay to eat in the back just the next time we couldn't. We moved our food to another table and stayed to finish anyway. Never going back again. Terrible customer service and rude! Cassandra needs customer service triaing or that place is closing out soon.

Cashier was very rude was not greeted told the cashier name for order did not receive my receipt nor ranch nor napkins the only reason that this review received 2 stars is because my order was actually ready on time. Definitely sticking to Stockdale location didn’t bother to call only because I know they will not answer their phone

Super salty with these DRY wings, wingstop use to be the place to go. Now I just won’t go anymore after this visit. I remember the days when ppl took pride in there work, no matter the work. Ppl pay too much for this lack of quality. P.S separate the wings when they come out the fryer, I’m at home picking dry wings apart with no flavor. How is this place still open