Sakura

Arrived at 815 after a long day at work. (They closed at 10) Was seated within 15 minutes and were given soup and salad. Waited another 45 minutes at the table... nobody came. Only 1 other table in the restaurant bring served. 4 employees (chefs) were sitting at a table in the dining room, looking at their phones, and eating dinner. Instead of staggering their breaks so they could serve customers, they were ALL eating while 2 paying customers sat waiting. The manager was rude and offered no apologies other than (they're eating their dinner). Then she tried to charge us $15 for a bowl of lettuce and soup! Horrible customer service!

We usually go to the Five Points location but decided to come here since it was larger and Friday night. We had a party of 6 for my nieces 8th birthday. It was her first hibachi experience so we were really excited to see her reactions. We sat down at 6 and the show was over with our bill handed to us at 6:30. I was shocked at how rushed we were. My mom and I had full drinks (the same ones we ordered with dinner) and waiters nearly walked us out the door with how often they came over eager to clear the table. I understand it’s a busy Friday night, but we couldn’t believe how quickly we were wanted out. Really disappointed that it played out this way.

Very nice clean atmosphere / setting. The food here is delicious sushi 5 stars easily. Today was my second time going to this establishment, and both visits were very good. First time had fresh sushi at the sushi bar, their volcano sushi is amazing. And their steak house portion of the traditional Japanese steakhouses was very good when I first went. Today just sat at the normal sit and dine portion of the restaurant and ordered the bento box lunch special which is a good bang for your buck. 5 stars for this location!

The customer service was poor. We went in after graduation on the lunch special 9 of the children was charged $30 a piece for dinner meals that wasn't good customer service they should have asked an adult and then the children complained about not having enough on their plate for their meal. We were charged over $700.00. They lost some great customers

Dined in- 2 orders of filet mignon and shrimp. Food had no taste. Meal not anywhere as good like in the past. Didn’t feel right today. Called and spoke with a “so called” manager and was told there was nothing she could do. I have worked in customer service for 30 years. There is always “something” you can do. Be kind. Be respectful of others hard earned money. I will never go to this restaurant again.

We arrived about 4:30pm on a Saturday afternoon and was seated immediately best part of the meal. Our party was four adults and a three year old child so technically a party of five, with one eating off our plate. Ordered a February roll which was pretty good and a blue daiquiri, advice skipping blue daiquiri. The salad was ok, soup was just broth and two mushrooms, have had better. Adults ordered steak and shrimp at $23.49 a piece which was fairly reasonable except the cook spilt half the fried rice of one plate on the table, no apologies or Acknowledgements about it. Since "technically"we was a party of five there was a 18% gratuity automatically added on. The total bill for a mediocre meal was $175. Think this is the last time we will visit this establishment.