Dunkin'

WORST SERVICE I HAVE EVER GOTTEN ANYWHERE, Let alone in a Dunkin Donuts Ever❗ This can not be the beloved Dunkin Donuts I grew up loving & knowing. Staff had ZERO customer service NOR communication skills. 1st visit I asked for Vanilla Creme donut & was told they had Boston Creme . . I had to search & point 👉 out the right 1 for them. I do not work for you. 2nd trip to use my donut code I ordered medium coffee ☕ with breakfast sandwich. Staff had hot cup in hand & It says Sunrise blend under HOT BEVERAGE menu, so I requested. Somehow came back with plastic cup on ice. Nothing was said before making it that it was iced. Was then lectured how that blend only comes iced. I said I wanted hot coffee & Instead of helping me , I was continuously looked at blankly like she didn't know how to help me & couldn't get me a hot coffee. There was language barrier, not only attendee, but her partner on staff as well & then so didn't the "manager" who did not rectify the situation & get my order but instead started yelling, fighting & arguing incoherently at me with no mask & spit is spraying. The minute I mention they can't understand me due to not being from here, the whole crew of about 6-8 staff in store at the time all went wild unprofessional , childish, didn't help me, & all sudden could understand clearly but used their voice to call me racist, argue & spit unmaskless some more & then called cops when I reminded them that they better back up away from me yelling at me. Ironically, nobody on staff was "from here" & all took comment out of context instead of realizing the history of the company they work for started HERE, right here in New England & that they aren't good at understanding how to do their job. I am a life long resident & patron of Dunkin, so I know the difference. Have NEVER had anyone get something so simple so messed up. TERRIBLE, WORST TREATMENT EVER GOTTEN IN MY LIFE.

Covid us so real... Why is it ok for employees to nor wear gloves at the registers, and then they turn grab a paper to get Donuts, Bagels etc.... They need to wear gloves all times, and change the clothes when they get Donuts etc. My biggest problem is, is that the employees, touch all over the lid of the coffee cup, and then WHOLE PALM OF HAND IS ON THE LID PUSHING IT CLOSED... THINK ANOUT IT.. WATCH.

Great stop on a Sunday morning. Enjoyed my cup of coffee with a brownie batter donut with chocolate filling. They open at 5a.m. every morning except Sunday, they open at 6. Enter though Google maps say 5a.m... Always a great morning stop in my neighborhood. Got a chance to speak with the owner. Really great guy. 😎 Thank you to all the employees here, and friendliest customer's I have met here. Awesome !

Our go-to Dunkin. They've done an amazing job with the coronavirus restrictions by providing oneway flow through the store and enforcing mask wearing. Plus they just remade a bagel for me because I asked for it sliced and not toasted and was concerned it may have been toasted. It could have just been warm from other food in my order but the person working there didn't hesitate to make a new one. Super impressed with them consistently.