Jimmy Johns

My loyalty is long gone. I know that covid has impacted staffing but this location fails to train their employees. Long wait times to get food is not an issue. I don't mind waiting. But my order is always wrong. I ask for mustard onion and jimmy peppers on my sandwich and not one thing was on it. Not one. I've ordered mustard and mayo packets when I get delivery, never in the bag. You don't even TRY to read the tickets! You just make whatever you want and toss it in a bag. Today while waiting for my order, I watched a guy stand at the make table and screw around dancing and messing with his pants. I called and let them know my entire sandwich is wrong and the guy who answered didn't even know how to handle a conversation. Went and got a manager, who apologized but I am done with the apology. In order to manage you have to leave your office and supervise your team. If you don't care anymore, find something else to do for work. Your lack of pride in your career/job is contagious. I'm a great tipper and loyal customer but I am finished with Jimmy Johns. What a mess.

Food tastes good but service is extremely slow. I've never been to a jimmy johns location as slow as this one. When I order it for delivery this location usually takes a solid half hour (minimum) from the time they received my order to the time it gets here (I live right across the street). It was slow going in person as well, we probably waited 10-15 minutes for 2 sandwiches to be made although to be fair the drive through was super busy. The employees are always nice and the food tastes good but it's not at all faster than if I were to just order from somewhere else and the speed is why I like jimmy johns so I'm pretty disappointed that I literally live across the street from a jimmy johns location and it still takes a long time to get here.

This happened a few days ago, I wish I could put 2 1/2, but I need to add an extra 1/2 for the Delivery boy being as kind as he was! Quick with delivery and was even wearing a mask which was nice to see! Thankful they were able to deliver our sandwich they forgot in store. My concern was “Tim” the ‘manager’. He was short and making rude comments to me. He seriously did not make my family’s visit happy or helpful at all.

If you are looking for fast service (what they are known for) avoid this jimmy johns. Super slow service. The staff stand around and chit chat. The girl making my sub took almost 10 minutes to make my subs and told her co-worker her entire weekend plans while she s-l-o-w-l-y made the two sandwiches. Subs tasted fine.

"Freaking Forever". I know it's busy during the lunch hour, but I was the sixth vehicle in drive through line at 12:05. By 12:25 only two vehicles got gotten their food and I saw several people walk in and be out in minutes with their orders. Decided to park go inside and got my order within minutes as well. Might as well not have the drive through at that pace.

Pulled up 709 PM ordered small number 4 and powerade. receipt trk 364. He repeated back turkey tom and sprite. I assumed it was small turkey tom but U repeated poweraid. I get to window and he says 16.78. I said What ? He says yes laguant turkey tom and sprite. I told him thats not what I irdered. Was nit the friendliest guy but neither was I. I paid the money and vowed never to return. communication figure ut out.