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Google Bewertungen (8)
If I could rate this zero Stars I would. The purpose of fast food is to get the food out as soon as possible and I waited in line 45 minutes. Not to mention almost all of the workers were in the window acting like it was all their first day. Not to mention my food took forever to get to my car and it was still cold when I got it so I know my food isn't cooked all the way. Pick any other restaurant or fast food joint on Alcoa highway and you'll get better service than you did at Wendy's. I can promise you that much.
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My chili was not in my bag so I returned the next day to hear we don't have chili the didn't prepare enough. I return again for my daughter's chili. Front counter lady was sweeping nice right? Wrong! She walks behind the counter proceeds to lick her finger to log on the computer where they takes orders I tell her my issue she walk to the back touches the fry basket before getting a manager. So yeah gross I'm good I don't want anything else from this spot ✌️
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Picked up some breakfast around 9:30 and was looking forward to my sausage egg and cheese croissant. Opened my sandwich only to find the sausage was burnt and the egg was hard. Orange juice was not cold and the seasoned potatoes were warm. I only live less than 5 mins from the Alcoa highway location so the food should have been at a decent temperature. Called and manager stated can replace and was apologetic so I will give 2 stars for making it right. They should start making breakfast to order if they cannot get their food temperatures correct.
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USUALLY, GOOD and TASTY, if it's busy, BUT, kind of slow, with not quite the correct orders. Dr. Pepper was very seltzer-water tasting and too full for the straw, at first. VERY MESSY small, un-ordered burger; SMALL amount of fries🍟 in the large fry box; EXPENSIVE, ALSO; My coupon was taken, but not discounted. NEXT TIME I'M GOING TO McDonald's, right next door. 🙃🤪😖🍔🍟🥤
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The wait time at the DT was a bit long with only a few vehicles and what seems forever for a reply from the person in the box for the car ahead of us. While our wait time was a bit long and was getting really aggravated. But my attitude was changed and made all the better when we heard a nice, positive, kind and courteous voice came on the DT speaker and asked what he could get for us and how was we today. This was amazing to hear such a professional at a fast food restaurant... We continued after the greetings and placed our order then proceeded to the DT window.
We meet the voice that greeted us kindly at the DT box and his name is Joseph.
Joseph is a very wonderful young man that handled the stress with dignity and respect. We could see that this location was busy and very few employees. The kitchen was busy as a beehive after the Queen has arrived, this explains the wait time in the DT.
Joseph should be recognized for his DYNAMIC customer service and communication skills as well as the rest of the staff that was able to get my order out to me without any issues. The whole process went from oh hell....should we pull off or should we just wait it out...glad we waited it out Joseph made the experience! He done his job in a DYNAMIC way. My old company would snatch this young man up for a job back when I was a recruiter for a major box store.
So watch your back @Wendys someone is going to snatch this young man from you. He's a good one.
Please do your employees one better than what you are and please THANK JOSEPH for the job you hired him to do as he went beyond expectations and kept a customer happy and loyal in a stressful environment.
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Would've been a 4 star if my order was correct, considering they weren't very busy didn't see how you can mistake 5 and 10 but charge correctly🤷🏼♀️ food still tasted as expected tho.
My recent visit there if have to say was allot more pleasant than before, maybe new workers😅
Google
Took a bit of time in line but food was hot and fresh...best prepared spicy chicken sandwich had in long time...we got the combo spicy chicken...with coupon in mail made it almost half price....great value
Google
This was the worst fast food experience that my family and I have ever had! The wait and service was terrible. Not even worth 1 star
Google
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