Pizza Hut

Customer service has been lacking in all service industries over the last few years due to staffing shortages. However, the gentleman that was running the register when I picked up my pizza at the US 223, Adrian, MI location was by far the most pleasant and professional employee that I have had the pleasure of dealing with over the last few year. That young man needs to be recognized and applauded for being the type of person that seems to care about providing great service.

My pizza was hot, fresh and tasty. It also had a good amount of toppings and best of all the man up front took care of me as soon as I walked in. He built rapport with some light conversation and was very polite. I arrived about ten minutes to close as well. Alot of other places would have been rude due to that fact. That is the kind of customer service that made me feel appreciated and valued and will bring me back to order more pizza more frequently.

Placed order for delivery. Only received half the order. Called them, sat on hold for almost an hour. Then was told they needed to get "management". The manager literally just hung up on me. Refused to talk or even fix the issue. I called back and asked to get refunded for what was not received, got hung up on again by the " manager". I will NEVER EVER order from Adrian Pizza Hut again. They are the rudest and most unqualified people that could be hired in there.

While waiting at Adrian, MI store on 223 I watch an employee go out of he's way to help a customer. An elderly man tried to enter store to place an order and was greeted by a young male employee. I couldn't hear the conversation but I understood the employee was explaining to the man that orders needed to be phoned or made online. Customer wasn't able to do that so your employee instructed him to wait in car and he would help him. The employee returned with paper and pen to take his order. What a nice young man I thought and had to share so others knew of his kind efforts. Not only did we enjoy our pizza but left knowing your company has a wonderful young employee who goes above and beyond to service your customers. Wish I knew his name but only know he was a white young male and the incident happened 1/30/21 at 5:15pm at your Adrian, MI US 223 store. Please let him know someone saw his kindness and congratulate him for doing the right thing.