Panera Bread

Ordered food for delivery. My tomato basil cucumber salad had mold on it. When I called, the restaurant the manager said that there was nothing she could do for me and I would have to contact door dash who delivered it. I told her that I ordered it on their website and did not have access to door dash in order to request a refund. She was extremely unprofessional and rude. Absolutely refused to help me. I called their customer service line and spoke with someone else. They immediately issued me a refund and told me they would discuss how to be professional with the employee. I will not eat at this Panera again.

I've used their rapid pick-up option a few times and was very disappointed. One of the times I ordered a cinnamon roll. They didn't even put it in a bag. They just set the box on the shelf. No bag, napkins, fork or knife. I had to ask for them. Another time, I ordered the pick-two. They forgot to put chips in my bag, and the tuna salad sandwich barely had any tuna on it(photo posted). I only go to this location because it's near my job. I won't be coming back anytime soon. Update: 05/07/22 @ 10:30am I was served a moldy bagel. Picture posted below.

Can I leave less than 1 star or negative stars? I ordered from Panera today for lunch and what a horrible decision that was. I got a pick two broccoli and cheese soup and a steak and cheese sandwich. First of all the sandwich had one piece of steak hardly any cheese and was so dry. Tasted like I was only eating bread. I wasn’t offered a pastry for .99 however at this point I’m glad I didn’t. Furthermore I ordered my co worker an avocado chicken sandwich and it was so dry. We both strongly regret our lunch choice.

The Acworth Panera is trash. They just cannot get it together. The little high school girls making the sandwiches don't even bother to bring the to-go orders to the shelves when they're ready, much less do a curbside order. I stood by the counter and had to call out for the girls goofing off in the back to hand me my bag which I could see on their side of the counter. I get home and open my sandwich, and only half the sandwich had chicken on it. There were no grapes in the chicken salad and it was clear that the lettuce was the "meat" of the sandwich. I tried calling up to the restaurant numerous times and nobody answered the phone. So now, scheduled to have my son to baseball in 30 minutes, I have to go back up to the restaurant in rush hour traffic to get my refund. I don't have time to have anything remade correctly. The manager does issue a refund, but being experienced in customer service, she should have offered to do more especially when I told her I wouldn't be back. Not sure if this is corporate-wide, but I doubt I'll be trying any Panera again in the near future.

I've been to this location several times and have always had a good experience. Today while at a hair appointment at Ulta I used my Panera app to order lunch. My order was delivered extremely fast (partnered with Door Dash), but my bottled water was missing. I didn't realize until15 mins after and told the gentleman that answered. He asked if I'd like my money returned for the water and I told him sure and mentioned I was just across the parking lot. He insisted he bring me my water. To my surprise the General Manager delivered my drink and added 3 cookies for any inconvenience. He was very kind and professional. It's refreshing to see management being a whole team player. Thank you!

Kudos to the Panera Bread employee who walked my daughter to her car today. After eating there, she saw something on her car that concerned her, and when she asked the cashier to just watch her to her car- a male employee stepped in and offered to walk her to her car and take the paper. It was probably nothing, but I appreciate his assistance in making sure she got in her car safely.