Dunkin'

Every employee at this Dunkin Donuts works so hard. My coffee is always perfect. Excellent service, kindness and efficiency. I enjoy talking with all of them. Great work ethic and excellent customer service. This is my favorite Dunkin Donuts location. I always try to go here before I go to another location. Gio, Tang, and Carmen are just some of the amazing workers there but they are all good. I can obviously only speak to my own experience there but I read some of the negative reviews and I feel compelled to say that some of them just seem ridiculous. We live in a world of instant gratification. We are spoiled with all of our mobile/on the go ordering options these days. That being said, if you can order from home, avoid the lines, and all you have to do is walk in, grab your food and go and that STILL isn't good enough for you, then you are the problem. No one is perfect. No establishment is perfect. And while a place is as good as it's people, we are all human. Mistakes happen. Certainly nothing to call corporate over. People act like they can't be bothered to make eye contact or express their words face to face anymore. It's sad really. Additionally, many people do not understand how difficult it is to work in the customer service industry. Customer service workers get the brunt of everyone's anger or bad day, the attitude from any unsatisfied customer, the taunting and joking about how easy their job must be, and the constant pressure to hold their tongue when someone is very rude to them because they can't afford to lose their job over someone's stupidity. So it takes a lot to work in customer service. You have to be a pretty strong person to let everything from the day roll off your back, then do it all over again the next day. We need to have more patience and understanding. More kindness and respect for everyone. Everyone's entitled to their opinion. Mine is asking everyone to cut these people some slack. If anything they need more staff and more pay. That seems fair for all their hard work. Thank you to all the DD staff at this location!

I do not know what has happened over the last few months, but this location is horrible now. Food wait time is beyond slow and then you get the wrong items !! It's not that you grabbed someone else's bag by accident, they screwed up the order!! Today for example, I ordered an everything bagel with veggie cream cheese, a plain bagel with plain cream cheese and 2 hash browns. Do not slice, toast or put the cream cheese on them. Just toss the bagels in the bag with the cream cheese. WHY the kid at the register couldn't do that is beyond me. Instead it gets sent down to the 'kitchen' area. So, they give me my order. I look at the slip and it says everything bagel with strawberry cream cheese and a plain bagel with veggie cream cheese. I try telling them that this is NOT my order. Who the hell puts strawberry cream cheese on an everything bagel. GROSS. Anyway, she tells me what's in the bag & what she says is what I ordered, so maybe the wrong slip was put on the bag. Well, nope. I get to work and I have a friggin everything bagel with STRAWBERRY cream cheese and a plain bagel with VEGGIE cream cheese, both of which are sliced, toasted and have the cream cheese spread on them!! WTF, not to mention it took me 15 minutes to get them. Last time I am going there. Hope management offers the past employees raises and begs them to come back. Pretty straight forward. Only go here if you feel like being annoyed and/or disappointed.

This is why your losing customers at this location!!! Here we go again!! I had another issue this morning at Dunks on Powdermill Road in Acton. I don’t know what or who this franchise hires but the staff at this locations is one of the rudest bunch of people I’ve ever met. When you place your order from home and you get to the location to pick it up you look for it because there is no rime or reason to how they place your coffee and sandwiches. Then you have a one of their employees yell at you “WHATS YOU LOOKING FOR” out loud as if your going to steal someone else’s order. I told him that I was looking for my sandwich. I did find it on the 1st shelf of the to go rack and my coffee was on the 4th. So I told him I didn’t know coming here this morning that I had to go on a scavenger hunt. He told me that I had an attitude. I told him it wasn’t me with the attitude it was the employees at this location. I tried to call the corporate office and was told the wait was less than 45 mins.

Erica and Tyler are the BEST!!!! NO mistakes always have a smile , kind courteous service. Speak clearly understandably and will try to accommodate you in any way they can. They will make your day, unlike other local DD who go to their home land language as soon as they have your order, which is rude inconsiderate impolite..