Luke's Lobster Upper West Side

My daughter and I grab dinner here regularly. The food is great (Darren makes what is quite possibly the best kids grilled cheese on the planet), but the real joy is the people. Darren, Kiki, and Eddie are among the most kind and generous people you'll find on this earth and every week they make us feel like family. That's what keeps us coming back. Also, the job they did decorating the place for the holidays is incredible! Worth the price of admission by itself. But go even when it's less festive.

Usually great. Friendly staff who make you feel welcome and prepare and serve great food. Last visit was different. No one was at the register when I first arrived. After just a bit, the guy shows up and says he's closing in 5 minutes and what did I want and then repeated himself. Then he ran off and got my order wrong. When he said he was closing in 5 minutes, I checked my watch, 7:52, so it was close to that time but there were other people there. I ate fast and was out before they were. I have say that this was exceptional and that usually everyone is very nice and they get the order right. The woman preparing the food was very nice, even nicer than usual for this location. UPDATE: On my next visit, manager took me aside, fully addressed my concerns, and was very nice. I feel like they have returned to their prior level of friendly and helpful service

Was in the Harlem area and had a craving for a lobster roll. I've heard lots about Luke's Lobster, decided to make a quick stop. The cashier was friendly and took time to explain the menu. Decided on the original lobster roll made it a meal with chips and rose wine to drink. The 4oz lobster roll was ($23) plus the rose ($8). Overall it was okay. Not my favorite. I have a preference for the rolls chilled with mayo that I've had in front of Brooklyn Museum one summer from Cousins Maine Lobster truck which was spectacular. This one just wasn't quite that. The lobster meat however was plentiful and juicy. However, there was a mistake on my roll because it wasn't buttered. So the bread was just toasted and dry which was off-putting. I noticed the comments about the price and definitely wanted to chime in on that. Because yes, the price for such a small roll is pretty high. (I know, I know, it looks huge in the photo..it wasn't). But if you're feeling fancy and want a snack to share, it could be for you. Just don't buy the wine, just acid in a can. It was very acidic, watery and slightly tart. Not enjoyable. I trashed it. The area was small and neat. The staff were friendly. The woman who prepared the food was also very friendly. So overall, I'd rate here 4.3 stars. Mostly based on preference and total satisfaction for the price.

I went there yesterday for lunch and asked for a recommendation. The classic lobster roll tastes super fresh and delicious and was filled with plenty of lobster (even though I ordered a small one). I also enjoyed the clam chowder, which I’ve never tried before (I’m from Europe, only used to bouillabaisse). Great place!