D & D Bar-b-que

First I placed my order online and only to get a deal that apparently did not exist. They called said I can't get the sandwich that came with the deal. Then when I show up to pick up my food they ran to the back and wouldn't come to the front. I got Video evidence if need be. The food was already cold and the drink had zero ice. I'm not happy to spend 25 bucks on cold food and not only that not get everything I ordered. Imagine paying 25 dollars for this and a drink no ice. So sad considering this is a 3 meat plate. Called to see if I can just get the turkey I was missing and they said they can not do anything cause it was In the bag. Extremely rude customer service, this will be the last time I waste money here. Beware this location if you see the guys with long hair and not in hats or hair nets run and run fast.

We had family in town and ordered the XL Family Pack. I placed the order around 4:00, with a curbside pickup time at 5:45. When my husband got to the restaurant and called in for the curbside service, he was told "we're too busy - you're just going to need to come in and get it". We sat down to eat right away (we live approximately 7 minutes away) and ALL the food was cold. Not lukewarm. Cold. My guess is the order was made when I placed it online and then sat there for an hour and a half. It was very disappointing. We use Dickey's for our company functions and have never had a problem (although it's a different location). I definitely regret putting a 20% tip on the online order.

First time customers, last time customers. The restaurant had two customers, one was clearly disgruntled already. The staff was distracted or disinterested and couldn’t remember our very simple order. You have to put your own sauce on your food and the tubs of sauce were empty. We had to pry the employees away from the back of the kitchen to get our (very cold) sauce. When we got home, my husband’s order was wrong. He ordered the special of the day and got a completely different sandwich. I ordered two sliders and potato salad. The sliders were terrible. There was less then two ounces of meat combined and it was dry and cold. The slider buns were also cold and very gummy. The potato salad was like tasteless glue. It’s very rare that I’d take the time to write a bad review but our disappointment was extreme and I believe people should be warned.

*DON’T COME HERE* Took my family here during a family outing, spent $65, and had such a disappointing experience. Our meat was “cold” not even room temp. We found a big piece of plastic in our brisket as well. The place looks like it hasn’t been cleaned in months if not longer. I’m really hoping me and my kids don’t get sick from the food we just ate. Such poor standards and I’m betting management is just as poor.

Sandwiches come plain. All ingredients are on the side (even the sauce) and your have to put it on yourself. The meat comes cold so you have to warm it up yourself aswell. (Atleast I think it does, I arrived 4 minutes after the pick up time and it was cool to touch when I got home 6 minutes later) I ordered a pulled pork sandwich, I had to mix the meat up with the sauce in a bowl and heat it up, roast the bread then put all the ingredients on.

Food was ok, cleanliness not ok. Floor was dirty and greasy, trash under tables, trash receptacle gross. We were the only two people in the place, four employees working. My husband emptied the sweet tea, when the employee made more it got spilled on the floor, mopped floor, then left it wet on top of greasy texture. Would not go back to this location, left feeling gross.

I've been a customer at this restaurant for a few years. I enjoy the food and feel that they've always been friendly. Up until today they had been practicing social distancing by making some tables off limits and the staff were usually wearing masks, which I appreciated. But today not only were they not wearing masks or social distancing the two guys running the store had really long unkempt hair even hanging down in front of them as they served food. I was completely grossed out. If you're working with food you should at least have to wear your hair back!