Braum's

I asked for a large shake and this is what I received. There was only 2 other vehicles in the parking lot eating indoors and the drive thru wasn’t packed either. It was slow and steady but it took forever to get our order. After waiting by the doors forever (2 Sundays and 1 large mix) the employee comes out and hands me this cute little mix. My husband tried to hand it back explaining that we ordered a large. The employee tells us “that is a large”. After a odd moment of silence…..My husband responds with “so what does a small look like then if this is a large?” The employee held his fingers up and says “oh, they’re only about this big” as he holds his fingers like he’s doing an inch sign. I look at the receipt and it says we were charged for a large. Clearly this employee either didn’t know what he was doing or straight up lied because he didn’t want to make us another one. We weren’t going to sit there and argue with the employee so we went home with what we got. I looked online and sure enough……I received a small, not a large. Blue cup is large and small cup is pink. Then, once home, my husband begins to eat his Black Forest Sunday to find out he had been given strawberries and a strawberry cake underneath the ice cream instead of the usual cherry that is in a Black Forest Sunday. I’m not one to complain but I feel like We were purposely lied to by this employee because he didn’t want to make it again and didn’t offer to adjust the price either. Instead he insisted that we were wrong and he was correct. It’s not cheap to stop and grab a meal or some ice cream for the family anymore and therefore we should always get exactly what we pay for. If I wanted a small then I would have ordered a small. If my husband wanted a strawberry shortcake Sunday then that is what he would have ordered and not a Black Forest.

This has to be the worst Braums I have ever been too, don’t misunderstand me I love this franchise but this particular one has been the dirtiest and nastiest I have been too. This Braums is not on the high level standards every other one has. If you go 30 min to Pampa there is a night and day difference on cleanliness and how the store is portrayed. Along with the food was definitely not on standards either it was definitely not fresh and seemed as if it was on the burner for hours, dry and stale.

Everytime I visit Borger I make it a point to visit Braum's. The burgers and fries are always consistently tasty and I was floored by how good the mixes, malts, and shakes were. Easily one of the better places enjoy a quick bite. Next time I definitely want to try the grocery side. I'm sure I won't be disappointed!