Panda Express

Mixed feelings. Once we were there and their service was fast, their food was great and the lady that appeared to be the manager was amazing. The next time, I put in an order on the app to be picked up and hour later. I got there and my food had been sitting on the shelf for an hour, they didn't read the ticket. The lady manager wasn't there. Not sure if any manager was there. And now, an hour before close and they don't want to serve my husband. 😑 They were low on some things and unwilling to make more. Not cool.

1st attempt eating there -- doors were locked at around noon even though door said they were open at 10. The drive thru was open, but not dine in. I wanted to dine in. Went somewhere else. 2nd attempt eating there -- asked for water with my meal. They wanted to charge me the same price they charged for soda. I'd be willing to pay 25, 50 or 75 cents but not almost 3.00 for water! Not the first time I've had bad experiences at Panda, even in a different state. I'll stick to mom and pop Chinese.

Food is good, and the speed is also very quick. The only problem is that it was our first time here in drive through at noon. The guy that spoke to us was rude and we couldn’t understand him at all I don’t think he was speaking English to us, then a woman interrupted him and we finally understood. When we pulled to the drive through window, the cashier Manguel just threw the bag at us, looked at me and closed the window very loud and hard. We asked for teriyaki sauce and soy sauce he didn’t give any and I had to come inside and ask for it. If you are having a bad day I understand but please do not let your anger spread on others, we just wanted some foods. I will not come back here again until this guy knows how to serve the customers.

The only reason I am giving this place 1 star is because the food is so freakin delicious! When I lived in Hawaii, Panda Express was my favorite fast food, and I mean FAST food with pleasant, friendly, and helpful employees. Unfortunately, both locations in Sioux Falls just don’t compare as far as fast, efficient, and friendly service goes. Whether I’m the paying customer or delivering for Uber eats, I am always really appalled by the service at both Sioux Falls locations! The only thing that keeps me coming back is the delicious food… but even now, I try to talk myself out of going because the service is so horrible and the employees they hire are so unprofessional and immature. Normally, my bad service experiences are reflective of racist staff, but these kids make me embarrassed as a minority and for other minorities. Despicable! Just absolutely despicable, disgusting, and horrible service EVERY SINGLE TIME! There’s no point having Panda Express with such incompetent staff. I’m probably going to take a break from both locations (unless delivering) and see if customer service etiquette changes in either or both locations… ugh!

Small portions, especially when i pay an extra 1.25 for a premium item. Staff was hard to understand, and seemed more worried with drive through orders than helping customers who bothered to come in. I hadn't had panda express in over 4 years and after this experience, i may never do so again. Thanks for the horrible experience!