Carluccio's

We had a great time with 6 kids and 6 adults. The service was good and the staff pleasant and very welcoming. But we got there for a booking previously made for 11.30am. Not so good was the experience of several other customers who waited for over 30 minutes for their food. Indeed several people were heard complaining about the poor service and saying they would never come again. I felt sorry for the staff who were short staffed to deal with the demand both front of house and in the kitchen.They had to take the abuse and the complaints. Matching demand with capacity is never easy in the food business but I would have expected better planning from the management especially when dealing with the usually high expectations of Hampstead customers

Update March 2019. Back to five stars with the food up to top standard. Ongoing complaint that the new children's menu is lacklustre and penny pinching, but helpful staff can sometimes substitute frome the main menu and put everything right again! can sometimes be the best in the group, but food quality can be hit and miss, Service is always sparkling

Carluccio's is beautifully situated on Rosslyn Hill, just down from Hampstead High Street, so it's easy to reach yet still at the heart of gorgeous scenery. At peak times it can be quite busy, but it's rarely impossible to find a seat. They have an abundance of outdoor seating, and the indoor seating area is quite spacious. The prices are reasonable, and their coffee is delicious!

Excellent location, quite a few parking spaces across the road costing about 2.80 an hour. Food was amazing only came in for a full breakfast, full pot of tea given with fresh juice with the breakfast, service was good and efficient. One slight drawback was time it took to receive food after ordering good 10-15mins.. I was also fairly hungry at the time so naturally eager to eat. Definitely recommend. Dinner and lunch is a next try!