Firehouse Subs

This was normally our favorite location but today's service was terrible . The Employees would hardly look at you nor speakThey got my order wrong I had ordered lettuce tomato and mayonnaise on my roast beef and Swiss. Usually there is a decent amount of Meat on the sandwich But this time there was almost none. The tea was not sweet A picture of my sandwich is below.

First time at this loaction. Pretty disappointed when I got home and saw my sandwich. The bottom bread was so soggy it was unedible. I asked for melted cheese, cucumber and peppers on it. I got none of that, and they added canned jalapeños, There were also brown slimy onions. It was a pretty simple order that was all wrong.

HORRIBLE CUSTOMER SERVICE!!! We went around 7pm last night for a to go order. We were the only ones in the line with a few others waiting for their meals. The cashier employee who took our order didn't understand how to ring up a BLT. Then we told her what we wanted to add to it. (There's a sign next to the cashier showing add-ons at charge and those at fee). So we each had to repeat our order twice to her because she didn't understand what add-ons we wanted. Okay she was slow to take the order and understand our wants but not the worse thing. We get our to go order in a timely manner and get to our car to check it out and eat it. I told a bite of mine and the order was wrong. They didn't give me the cheese I paid for or tomatoes. I did mention that it was a BLT, right? Yeah meaning tomato is implied. So as this is inconveniencing myself but it's ok, people make mistakes, I go back in and nicely told them my sandwich wasn't made right. I proceeded to tell them what was missing. The man there who acted like he was in charge didn't apologize for the error and graciously offered to help correct their mistake, no he said it wasn't on the ticket, that is not have a BLT is made. Yeah ATTITUDE! Who paid for this sandwich AND the cheese as an add-on, yep, me! Who is getting paid to make it, you! How rude and unprofessional and he seems like he was the lead so he is teaching the younger men their how to treat customers. When one of the guys asked him what they were supposed to do in this situation, the older man said nothing to the other. Way to lead by example, ruin a dinner experience, and lose a customer. Wait two customers. My sister had something missing from her sandwich too. Yeah he gave me the piece of cheese and a single tomato separate in a plastic box that is a waste and again still no apology but attitude. Oh I checked my receipt afterwards and cheese was on the ticket of my BLT!! Horrible experience!!!

The young lady who took our order was extremely rude. Also she was not wearing her mask over her face or nose and did not show us at all that she cared. Very poor customer service. One of our sandwiches was prepared completely wrong and we did not notice until we returned home. This is about the 5th time our order has been wrong here. Very disappointing. This sandwich was requested with no lettuce, no tomato, no onion and no deli mustard.

I went to this store and ordered the vegetable sub and it was absolutely disgusting. It had probably 4 sautéed green bell peppers on it. Not one single mushroom. So much liquid that the bread was completely saturated. It was ice cold and had slimy iceberg lettuce on it. Seriously the worst sandwich I have ever had in my entire life.