Bubble World Surrey

Oh Bubble World. The old Bubble World was sooo much better from years before. Now a hot mess of a restaurant - sticky floors and tables, dirty windows. The food so unimpressive - raw dumplings (lady said “pink pork is cooked”) and the drinks watered down and unappetizing. Door Dash menu items even smaller and often undercooked or overpriced. Was a longtime customer until now.

I'm glad to be able to visit Bubble World Surrey location again! 😀 I love being able to have a real Bubble Tea which I classify as being good by have multiple flavours in it, and with ice-cream as an added option. So so good!! It is well worth paying a little extra, to get a much desired taste. I also like the hostess/cashier as she was very polite, knowledgeable, and patient with my order. I go here from time to time, even though it is a bit of a drive from my home, because so few places are able to add these extra options, especially the ice-cream. So thank you Bubble World and staff.

I am a new resident in Surrey and have been delighted to discover this establishment so close in proximity to my home. The food here is delicious and savory and the bubble tea the best in the west! The staff work very diligently in establishing a rapport with each client they encounter. I feel valued as a customer each time I purchase a new food item..all of which are awesome! I want to send a shout out to Yvonne whom has been especially kind to me. She exudes warmth and kindness to me on a daily basis. I highly recommend this restaurant to anyone residing in Surrey!

Just left this spot and I have to say this is my by far the worst customer service experience I've encountered, After not having anyone answer my phone call until my third try, I placed my order, showed up to pay, got into the building behind one guy already paying, stood there to be ignored and having not 1, not 2, not 3, but 4 people that came in after me to pay and place a order before me... I call out to the older lady which was probably the "poor excuse of the manager" that was working with seems to be a trainee, which explains why it took forever answering the phone calls, I said are you seriously gonna ignore me and allow 4 other people to pay before And pretend that I'm not even there? She had the audacity to justify their actions saying they ordered first? Well of course they ordered first you allowed them all to go ahead of me! If I could give this restaurant a 0 I would 1 is too good for you guys that are too incompetent to do your jobs correctly worst customer experience of my life, and she acted like that behavior is okay?