Sweetgreen

I understand mistakes happen during a pandemic. This is a fault of the sweetgreen application and the sweetgreen customer service team more than the location. After choosing a pickup time on the application, my food wasn't ready for an 45 minutes. I waited for this food in a crowd of other angry guests who were also waiting for their food, during this pandemic. When I finally received my food, because of how swamped the location was, it was understandably completely wrong and largely inedible. I reached out to the customer experience team roughly five times over the course of 2 weeks, simply for a refund for an awful experience with inedible food. I received first a "spend $25 to save $5" coupon, which after further emails explaining my issue, they added on a $15 coupon. $15 was not even a third of what my meal cost. I understand mistakes happen, especially during a pandemic. Every other restaurant I've been to during this pandemic has made the issue right as best they could. If you care at all about customer experience, and you care at all that a restaurant appreciates your business, do not go to sweetgreen.