John Lewis Espresso Bar

I was going to buy a well deserved weekly "something" for my self, acompanied by my best friend. This week we stopped at John Lewis for some perfume. And here we were asisted by none other than Jo, a lovely mobile manager, and honestly If you are lucky enough to be served by her you will have had a wonderfull day. Very polite, high quality customer service, down to earth attitude and with a practicall approach Jo was able to pinpoint a lovely perfume fragrance suitable for each of us. Experience in telling the fragrances by heart as well, that is skill indeed! Plus, the small coffee jar helped as well, Thank you Jo and John Lewis!

I always enjoy my visits to John Lewis Liverpool but I really don’t like that dogs are allowed to walk amongst clothing, particularly on the ladies Departments. Today a dog was particularly distressed which was ignored by his owner but spoilt other customers shopping experience. I am a dog lover myself but would never dream of walking him amongst goods that customers are browsing and possibly buying.

My boyfriend and I went in looking for a suit and didn’t know where to start. Paul came over and asked if we needed help which we gladly took! He was WONDERFUL! My boyfriend wasn’t sure what sizes he would need but Paul seemed well versed in estimating sizes and we quickly found a shirt, jacket and trousers that fit. He offered to let my boyfriend try each item on to check the fit and to see how they looked together and even brought a pair of shoes close to the ones my boyfriend had at home to get a complete look. He clearly has an eye for fashion as the tie options he brought over were stunning and we quickly settled on a new pattern that goes so well with the suit. Overall an amazing experience, especially after being turned away by Moss Bros because (even though we went in to buy a suit) they said that they only help paying customers. Paul was efficient, polite, well informed and overall a joy to have help us. He apologised for being held up by customers when selecting items from the floor but we didn’t mind one bit as he was still so quick! If you’re looking for a nice suit, go see Paul in John Lewis!

I wanted to use this space to convey my gratitude and appreciation for the help I got from an employee named Paul, I was looking for a suit for my graduation and had no idea what I was looking other than colour. Paul approached me and asked if I needed anything and I hesitantly replied yes as I have had bad experiences with other places in Liverpool, such as Moss Bros who belittled me as I asked for help looking at suits and maybe help getting my measurements taken and they said "we only offer measurements for people buying suits" . As soon as I asked for help Paul was immediately helping me figure out what sizes I needed and what styles would fit me best, and he did so without being demeaning or judgmental. A process I thought would take a whole day or a couple of days was figured out and settled in roughly 30 - 45 minutes. I will definately be coming here in the future if I need any formal clothing sorted again. Thank you again Paul.

I was trying to source a discontinued John Lewis wallpaper range in your Liverpool Store, Augusten the assistant was extremely helpful, looked up the range, despite there being none available at that store he advised & emailed the Reading Store as they had some available there. I was advised that Reading would be in touch, which they were within 2 hours. Augusten was extremely professional & took the time to explain the process. Excellent customer service skills, I truly appreciated all his help and the shopping experience.

Visited today to have something to eat in the café. The set up of the café is chaotic and a bit hard to get used to and people were jumping the queue - it honestly made wetherspoons look organised. The staff in there were great, one of the servers found us a table for space to put the pram and the staff behind the counter were friendly enough. The food was nice and not too badly priced. We made use of the parent room to feed and change our baby. It's good that they have got the room for parents to use, but the room needed to be twice as big as it was a bit cramped.

Lovely visit to John Lewis, Liverpool today (21.12.23). Always enjoy a lovely latte in the Café and I bought some gorgeous perfume (Burberry Goddess) - the ladies on Beauty were very helpful! I also bought a Quality Street Xmas cracker (£7) which I had filled to the brim with the new Quality Street chocolate (coffee cream) which are only exclusively available to buy from John Lewis - will enjoy them with a coffee! John Lewis - can you confirm please if the Quality Street coffee cream chocolates will be available to buy after Xmas as a permanent stockist? Thank you.