Buffet On Thr River

This buffet seemed like it might be a let down at first, it's pretty small compared to many of the other buffets in town, but I'm glad we were wrong. We went during brunch on a Tuesday. It was relatively quiet and we got a view right on the river. They offered free beer, margaritas, and champagne. We ended up being really happy! Satisfied and I got to get an omelet just how I like it. The orange juice was not good, the service was pretty good, not stellar, but it was good. They offered sugar free deserts too!

The food for a Sunday Brunch was very good. The service was terrible. The hostess was as bad as it gets. The place was not busy at the time I was there. There was a line of 10 people and the hostess seated every couple, however it took her 10 minutes per couple. The buffet should direct people to a server that would seat them. After waiting another 15 minutes we asked a waiter for drinks, of course our table was not his. As my friend came back to our table, the server looked at him, and shook his head behind his back. Food Great, people working there terrible.

The good, Service is very good for a buffet, waitstaff are friendly and accommodating. The restaurant is clean and well maintained but its age shows. Prices are responsible. Really nice river view. The Bad Selection is mediocre and food quality definitely has room for improvement. A lot of the food had been out for quite some time but temperatures seem to be maintained within proper food handling requirements. Many items tasted like leftovers. The service staff, cooks and counter servers seam to be trying but lacked training and acted as if they aren’t exactly sure what to do. My overall impression is that restaurant management is not taking an active role in quality assurance and employee training.

If you get the buffet your food is usually at best room temperature. The meats are overcooked and dry, and the vegetables, especially the carrots are undercooked. This is a recurring problem not just a once in a while problem. Now if you order off the menu, the meat turns out beautiful. If you order a steak and french fry plate, such as rib eye, they seem to not understand that if you put the fries on the plate and place the steak over them you get a big greasy batch of fries. This is also recurring. I don't understand how anyone working there doesn't get that yet. Management doesn't seem to care about these problems. I had a complaint yesterday about the mini cupcakes as they were totally hard and obviously dried out. The server took it to the manager who totally blew it off. The servers and bussers are great. They greet you and keep your area clean. The servers take your order in a timely manner and are really great. I do not recommend this place. Hopefully they will someday correct these problems. We have eaten there many times at different intervals and get the same effects each time.

Have ate here every time we have been here and it used to be really great, but this time, it has really changed for the worst. Nothing was any good, not as many selections as before. Should of turned around when we started to pay, the guy acted like it was a bother to take our money. Also the server was incompetent, took our order for drinks, didn't come back for awhile, when he did he asked what we wanted to drink, he had completely forgot that he had asked before. This buffet too Expensive for what it is like now.

Update. 01.22.2020 nice hotel and casino shame about the appalling buffet. Wow another bad buffet in Laughlin. Staff nice but the food was quite frankly awful had to pick about to find something tasty everything was dry and look like it had been sat too long. Even the beef being carved was dried out, I could not swallow it without a drink. A bland cramped buffet with a great view of the Colorado river. Shame great location. One year on and went again 22rd January 2020 8.45pm and we should have asked for our money back the buffet was virtually inedible at the carving station the meat was on its last legs, dry and old. Almost all of the food had clearly been out too long. Mash potatoes were so dry as with all the food the only saving grace was the ribs but tasteless. Management should be ashamed. A health risk.