Reviews of Domino's Pizza

I order from the South Northshore location a couple times a week. I LOVE the 5 cheese dip with garlic breadsticks. My daughter loves the stuffed cheesy bread! Its always our go to. I never had a problem and the delivery drivers are always very pleasant. Our food is ALWAYS HOT & FRESH! Thank you so much!! Friday 5/13/22. My delivery got here LITERALLY 6 minutes shy of 2 HOURS!!! 7:22pm Placed order. 9:16pm order finally arrived!!!

Inefficient customer service. I had to call to get an update after waiting over a hour after ordering. This was to be delivered at my place of business. When I called I was told they were short staffed and only had one driver. I understand staffing issues, but lack of commication to customers was a consious decision. As a manager I would have found a way to update my clients. I had to cancel my order because after talking to a staff memeber at the store I was told it would be at least 45 minutes before my order would arrive. I work at a hotel and am the only one staffed during my time so I did have the ability to pick up my order. This order would have been delivered right about the time I would be getting off work. Luckily for me I was going to pay cash so I had them cancel my order. In the future contact customers if you can't deliver during the promised time. They did end up delivering the pizza. The driver hadn't been told I had cancelled the order. It ended up coming cold. Luckily came before I left my workplace.

When employees at the local store answered the phone rather than a bot or foreign language speaking person, it was so easy to order. But With this impersonal, robotic horrible system, it takes way too much time and effort. The Bot or Spanish speaking person gets errors constantly and makes you repeat over and over matters already broached. it is just too much trouble to order from Domino’s fake people (Bots) then to someone in Honduras who can barely speak English. this is not about the store in Rocky Hill. Domino’s new robot order policies are a disturbing and frustrating experience and will substantially decrease any orders I will ever place to Domino’s. I will place orders only with real people at the store who I can talk with like dominoes used to have.

I called to get a pizza delivered. I got a guy who definitely from a non-English speaking country. I tried for over 7 minutes that I wanted a large pizza with everything except Italian sausage. I finally just hung up and called Papa John's . This is not the first time I've dealt with this from Domino's. Once even twice could be a fluke but this often says to me that they don't know how to interview.

Ordered online using app and paid with CC. App is inaccurate if the place gets busy…apparently. App says order ready for pickup 7:15-7:25. App tracker does not move. Went to store @ 7:30 and order was just going in! Would have cancelled order but with app prepay, can’t. Really disappointed with the app. Staff was apologetic, but corporate app is terrible!!!!! Dominoes needs to get it together!!!! Another bad experience. Ordered at 5:27. Order entered oven at 6:05. Waiting here now. Employee says online ready estimates are “always wrong.” So Dominoes should just can the estimate app! This is just ridiculous.