Firehouse Subs

Food was great, ordered ahead of time. Came in and checked my bag and didnt see my cookie, went to ask about my cookie and my drink, nice guy handed me a cup and told me the cookies were at the register. I start putting one in my bag and notice a woman mean mugging me and loudly asks if there was one in my bag already. Other customers look over because she just essentially called me a thief, thankfully the guy said he hadnt put one in my bag. Other than that experience was fine.

January 9th 2022 at 8 pm i came in and stood at the front counter for two minutes while the 4 employees behind the counter acted like i wasent even there. I ordered one large steak and cheese and the bread was crunchy and old not even steamed and the cheese was cold but the wrost part was the sandwich was mashed aginst the side of the box. Very disappointing for a 13 dollar sandwich.

The food quality is fine, but they completely ignore any customization when ordering online. I ask for datil pepper sauce every time, and there are only two things that happen: I either remember to request it again in person when I arrive, or I don't get it. They have NEVER ONCE honored this selection when ordering online. This is all shifts, all sandwich types, over several years. Obviously not enough to make me not eat there, but I would prefer if the online ordering were usable for people who don't want default options. Other locations have no problem with this.