Domino's Pizza

My order was canceled tonight. And I could not be given any reason. I order approx 10:40 pm. The lady called me 3x at 11:05. I do not know why when I paid for everything online. I was unfortunately unloading my two disabled children. I started calling back at 11:08 and did not get through until 11:21. They could not give me any reason, and I asked could I speak to a manager. The gentleman he is just the delivery guy and hung up in my face. I cannot believe the customer service of this establishment. I will be placing a formal complaint with Domino's.

Tonight I placed an order at 6:17pm. At 7:35 I called the store and was told they only had one employee making pizzas and it would be another 30 minutes. At 8:40 I called yet again and was told it would be 20 more minutes. When I expressed my concerns, I was told there was nothing he could do about it as he was just a driver. I started to say something else and was interrupted. When I asked for the manager, I got hung up on. We got our pizza at 9:15... 3 hours later.. This is not the first time I had this issue. I have complained about a very similar situation before, and the store manager reached out and apologized and mailed me a coupon for a free pizza. The manager seemed sincere which is why we tried them again... but it has happened again, and worse this time. There is no excuse for a 3 hour wait time. There is no excuse for rude employees. I will not be returning to this store and I will be telling others they shouldn't. I have reported them on Domino's website. Beyond frustrated.

I always order from this location. Most of the time it is for delivery sometimes I pick it up myself. The best pizza.... it's always made the way I ask and the delivery drivers are always polite. I occasionally will ride my motorcycle to pick up my pizza and they even put my pizza in several small boxes so it will fit in my tank bag on my bike. I've never experienced any problems.... My pizza and their service is always the best.

My experience with this Domino's was awful. We ordered a pizza online last Friday an hour before closing. The pizza tracker showed that our order was in progress but never completed. Once it was closing time at 11, we called to ask if it was ready yet, but no one would answer no matter how many times we called. So basically, we paid for a pizza but never got one because of their incompetence. We tried going in to the store today and the lady was rude and dismissive. Once I get my money back, I will never be ordering from this location again.

I love Domino’s pizza and this is the closest location at just about 5 minutes away from my house. However, I will not be ordering from this location ever again and would urge potential customers to listen to these negative reviews. Over the last 2 years I have tried multiple times to give this store a chance, but even ordering carry out results in no less than a 2 hour wait every time. The tracker is useless and employees know not to update it appropriately until they are ready to run your pizza out the door after you have had to call several times and sat in the parking lot an hour and a half past the estimated time for pick up. There is never a manager at this location and no way to report issues further up to corporate or a franchise owner. This location is always severely understaffed and is in desperate need of new management. Being a former food service employee I feel so bad for these employees. Just save your time, money, and peace of mind and choose a different location even if it isn’t as convenient. If I could give this location zero stars I would.

Estimated 30 minute wait with a text giving a time range. Order is actually taking 1 hour. Waiting an hour is no problem but the app and text being misleading and forcing me to sit in my car for a half hour waiting in the winter in Tennessee wasting my gas. Not happy with the app so far. I now have the free pizza. Still waiting 7 minutes after ready was hit. This is craziness. Ordered at 6:08. Supposed to be around 30 minutes. I just got my food at 7:09.

Whatever time estimate they tell you, double or triple it. I will not order from this location anymore. I don’t mind to wait, but at least tell me the correct time. This time I was told 25-30 minutes and it was over an hour. Last time we were told 1 hour and it was 2 and a half! Whether it’s delivery or takeout, they continually give reasonable time estimates, fail to meet the time, and neglect to tell us that it will be late. Not to mention the times we have complained to the store or corporate, nothing has ever been done. We will be going to Papa Murphy’s, Pizza Inn, or Papa Johns from now on.