Jimmy John's

On Feb. 9, 2022, my wife went though the drive thru to pick up an order. She was charged twice for that order. She called the restaurant to have the correction made and was assured it would be addressed. Since then, I have called twice. On the first call I was assured that this double pay would be taken care of. Today I was told that i was basically, 'out of luck.' No Jim John no more for us.

Very disappointed the last 2 visits. Used to love this place, but the last 2 times they messed up my order. And it also seems that the double roat beef isnt double anymore......they have become very skimpy on the meat....almost as bad as subway. Ive had to actually cut away a 1/4 of the bread cause there wasnt the amount of meat there used to be. Not worth going back to try a 3rd time for them to get it right.

I understand it’s hard times, but when multiple customers are waiting in the drive-through line at 8:30pm and you supposedly are open until 9 PM and there’s not a soul in the restaurant and no notification on the window or the door that is just poor management! This has happened to me multiple times and I am done . I won’t try again to buy from you, I’ll go to subway or firehouse subs .