When I came here they chose to order and make everyone elseโs sub before mine even though I had ordered online. They also said it was supposed to be a 16 minute wait. Additives into almost 40 minutes so far. Customer service sucks. Good food not good enough to reform though.
N
Ned Ferguson
Google
2 years ago
2.0
This location has become our least favorite. The last five times we visited there have been problems of one kind or another. No fries because the frier was down. Incorrect orders. Not cooked to order. Slow service. We've decided to go elsewhere.
E
Eduardo Padron
Google
3 years ago
5.0
After having driven by countless times, I decide to get a sub here. Huge mistake not having stopped before. I had an Italian sub - did not change a thing. It was wonderfully prepared, tasty, warm and delicious. Had some freshly cooked fries - as good as Five Guys - all for a reasonable price given the high quality. Staff was friendly. The manager was attentive and gave us cookies for being our first time. Highly recommend this place for an unhurried sub meal.
J
Jordan Parkhurst
Google
3 years ago
5.0
We love Penn station, the fries are handcut and remind me of boardwalk fries. The sandwiches are all delicious which makes it a tough decision every time we visit. The staff is always attentive and helpful with drink refills and making sure everything is made correctly. This is one of the best sub shops in town!!
R
Rick Rector
Google
3 years ago
5.0
I work at the boost mobile in the same strip and have eaten there a couple times. Love the owner and the people working there. Also read a comment about not liking the cheese steak sandwich bc it comes with spicy mustard and marinara sauce... all im saying is dont knock it till you try it. I personally thought it would be gross but it wasnt ๐๐ป it was super good just ask for the marinara sauce to be put on the side bc I can understand how a lot of people wouldnt enjoy it. But again super freekin good
D
Daniel Richardson
Google
4 years ago
4.0
Nice atmosphere at the restaurant. They have an interesting selection of subs. On this visit I had the pizza sub with onion and mushrooms. Very good, well cooked and delivered fast. It seems a bit expensive compared to other sub places without enough extra goodness to be fully worth it.
Store was very clean and the staff very friendly.
E
Elizabeth Potter
Google
4 years ago
1.0
Phoned in our order to go at 1 pm and was told 15-20 minutes for 5 sandwiches and fries. We arrived a few minutes early โ there were 3 people working, and they seemed very disorganized. As we waited, more and more customers arrived for dine-in and were served ahead of us. Our order was not completed until 1:50 pm, by which time eight other groups had been served. The manager apologized several times during our wait (after our complaints) but the staff still continued to complete other orders ahead of ours. By the time we received our food half of it was cold, and it was basically mediocre at best. Will not return.
C
Charles Walker
Google
5 years ago
3.0
Great Food, Declining Service
While the food is still delicious, the staff seems incapable running the store. 2 of the members appeared to be on drugs, and kept asking questions that have already been answered. I understand confirmation, but these women were so doped up, one of them couldn't even control their shaking. This is shocking to me coming from a store that used to have awesome employees.
L
Lisa
Zomato
Mar 24, 2017
5.0
Delicious meal. Excellent service. They were helpful and the eatery and bathrooms were clean. The employees were attentive and checked back in with us to make sure our lunch was perfect.
C
Crj42
Zomato
Feb 01, 2015
4.5
BEST SANDWICHES in Knoxville. Great, polite well-trained employees who take care of your every sandwich need. They pride themselves on remembering you as well as, your order. I have eaten REUBEN sandwiches in the finest NY deli's (Harold's) and Jake's and Benji's in Milwaukee and Penn Station ranks right up there with the best. The Italian sandwich is to die for, the homemade fries are second to none and the homemade lemonade will make you slap somebody's mother. Everything about PENN STATION East Coast Subs is top rate and they make a welcomed addition to the Knoxville food scene.