Steak 'n Shake

The staff at this location is probably one of the best in Franklin. Always smiling, always polite, always friendly as can be. Never have I ever had an ok experience at this location. It's always been great. You can get good food anywhere, but to get good food and great service speaks volumes. And as hard as it has become to work in the restaurant industry these days, you all still make it look so easy. Just wanted to say Thank you for my experience tonight. I appreciate all you do. It's a difficult job, but you all do it so well. Thanks again

This location is my family. These people here are always understaffed and do two persons worth of work everyday. They are always overworked, tired and yelled at. Employees in street clothes are managers. They do their best to smile at you and give you the best experience they can with what they have, usually after being screamed at by the person in front of you. They can’t control the kiosk change or the removal of chicken tenders. They are just trying to make a living and your lucky they are there. Nobody wants to do this with the treatment they receive. That girl who is always in a dress smiling and complementing you is going completely blind. The tall guy who is always racing around is so smart, hard working and kind. He genuinely cares about the quality of your food. The fun to talk to GM with the amazing dreads is trying to set his family up well. The female manager in the morning is pregnant and constantly struggling from illness and her complicated pregnancy but she bends over backwards for you. They are people. They can’t help Covid, inflation or lack of people. They are just trying to live. Be kind. They try to do that for you even after having a panic attack in the mop closet. It’s not an easy job. No one is just “flipping burgers” they are flipping burgers, building bags and trying to hold your orders in their memory because multi tasking is not a choice for them.

Always good food, but I'm very disappointed in the menu change. Not including the chicken fingers in the 4 under 4 anymore might make me stop going all together. I've also noticed that they now charge for extra dipping sauce, which is no problem, but i better be getting a decent amound of it. 50 cents for one of those cups to be not even 1/4 full?!

First of all we had to order from a kiosk and get our own drinks. Second it took forever to get our order. Third my husband ordered extra meat on his chili and it didn't look like there was any extra. Forth there were on condiments on the table no seasoned salt for my fries. We love steak and shake, but we don't want to work at one. Bring back the waitresses.

Ants everywhere, on the chairs, booths, and all over the trash area. Particularly dirty with trash and leftover food/condiments in multiple tables/booths. There were ants on our food baskets as well. Just based on other times I've went to Steak 'n Shake, this location is uniquely worse than any of the other ones. EDIT: I also want to add that the staff are very nice and fast, but I think this location is understaffed (hence the general uncleanliness). I'm sure the employees are doing their best.

Wow! This place has changed! Wayyyy too much pepper on my Fresco. My wife has chili mac and the sauce tasted like barbeque rather than chili sauce. Oh, found two small ants on my basket. Showed it to an employee. She shrugged her shoulders and said "yeah" Not ever coming back to Steak and Shake and that sucks. Used to be a favorite of ours.