Empress Grill Room

Lovely restaurant and staff, however they need to find a way of keep the food hot. Plates are cold so there the food goes cold very quickly. This the second time if visiting, had to say something the first time about cold food. Just been again and nothing changed, food still luke warm, so soon went cold.

Food was very delicious but the waiter's and waitresses were very stressed and running around. It wasn't very full. The table service wasn't ok. They ask us for drinks and food very quickly and the food came very quickly but they didn't ask you if you'd like some more drinks or any sauces for the meal. I noticed at the table next to us were four elderly people and two of them wanted to ask the waiter something but couldn't because he was running straight back to the kitchen after delivering the food to the table. I wouldn't mind waiting a little longer for my meal but having a waiter who is interacting with me. The food was very delicious and I probably would visit again. I had a good experience but they could have got more money if they would have asked me if I liked another drink.

Our food was absolutely delicious (steaks, mushrooms etc ) , and it's one of the first times in ages we've been offered a delicious meal for my daughter that hasn't triggered her intolerances. The specially made fish was perfect. Service was superb from a friendly, funny, kind chap called Steve, who made my nephew feel top of the world celebrating his 10th birthday. We came on a theatre and dine experience - Will definitely come again.