Starbucks

The coffee's okay. And the staff at most of the stores are really nice. That said, I get better coffee from other coffeehouses, for less money. I've had so many problems with the "gold" card - they would send me notifications that my free drink had been loaded, but it never appeared on the card. I notified them three separate times of this - once, I got coupons in the mail. The other two times were ignored. So I stopped using the card. Twice I have gotten customer surveys, and the web page didn't accept the number either time. Frankly, there are so many coffee places, I think this is the last straw. I'll just go elsewhere.

I ordered my chi tea latte, non fat, no water, extra hot. Was asked to pull to window without a quoted price, no one else in line. So I had my typical amount ready to be told I needed 60 more cents. I had this happen one other time but went on with it. This time I asked why?! He said it was because of the no water which meant extra milk. I get it but SIXTY cents for extra milk verses water in a tall(small)????? Nor is there consistency in their charging. I said in that case, nevermind. So instead of pleasing the customer and handing me the chai telling me furthermore it would be 60 cents extra, I watched him dump the product down the drain!! So Starbucks can afford that kind of waste but can't afford a loss of 60 cents to please a regular customer?!!?!? CRAZY!!!