Tim Hortons

I went Tim Hortons today. The staff was very friendly and helpful. One of the crew member who wore Turban (Sardar) help me in my order, i was unable to read his name. Everybody at the work were really sweet.I will recommend everybody to visit here. It was my first time at this location and really a great experience. Thank you guys.

I was in express line earlier today expecting that I was going to get my coffee expeditiously as it's supposed to be much faster than being in normal line. I had been waiting in line for quite a while so I asked someone why no one was taking my order as I had already been waiting at the till for some time. The lady replied back to me in a rude way "Just wait, I'm doing something". She was not professional at all and was very rude and I said isn't someone supposed to help me here as its supposed to be an express line and yet I was waiting by the till for someone to take my order. Unfortunately I got this lady who was quite rude so I asked one of the staff what the lady's name was and found out she was a supervisor there on that shift earlier today. Her name was Ruby and hopefully I don't encounter her anymore and I encounter someone or supervisor with more people skills and not rude like she was today.

Worst place to go to. Over charging for coffee claiming they didn't hear my order right. I was clear I wanted 2 dark roasts 2 cream 2 sugar with 2 cinnamon buns. The buns where old and the coffee tastes watered down and burnt. Not worth the 11 dollars I've spent at all. This is false advertising learn to promote better 🤬

I went there yesterday Monday about lunch time and I was in a long line up so there was only 1 person I noticed working 2 tills. The person was going back and forth on both tills while there was 2 other staff members just standing there and talking while watching the line up grow more and more meanwhile the 1 person was still working alone going back and forth on both tills. Poor supervising and helping out staff to reduce the line up. Hopefully management can improve this frustration for customers especially when they see staff members just standing around while its busy with huge line up.