Dunkin'

their online options don’t show all the donuts, half the time i order thru the app it’s incorrect- pick up is supposed to be quicker and easier for customers but it’s more of a hassle when your order isn’t correct 95% of the time. walk in options are never open so why list it as an option to choose? i select walk in just to have to wait 20+ minutes in the drive thru line.

The service is beyond slow. They have you wait at the drive thru window for 5 mins before anyone Helps you. Latest Update: You can not go in unless you have a mobile order, I have recently seen several 5-6 employees standing around laughing when the line looks like this: It took 42 mins same line at Starbucks 20 mins

In the last couple months my order has been missed every time I go there. Whether it’s the mobile order or when I order in person I always get late to work because they keep forgetting my order. I have waited 15-20 minutes after ordering online 30 minutes in advance and still got late to work because they forgot my order. I have had to go up to them multiple times and ask where my coffee is and in return the staff has been rude about the situation. The staff and manager Tracy specifically have all been unapologetic about the poor service and inconsiderate regarding their customer service. For example, instead of listening Tracy when I told her that my order has been missed due to 3 other people getting their order before me that were originally behind me in line responded with “There is nothing I can do about it, that is just how we run”. She then told me to call corporate instead of listening and trying to find a happy medium with me. I was willing to discuss maturely with her but her tone and responses said otherwise. If the manager is acting like this to her customers with poor sense of urgency and understanding of customer care I can’t believe coextensive her associates to be any different. I’ve been big a fan of this Dunkin, a regular, and of recent months I can see that it has deteriorated drastically in its quality